Micromanaging

[workworkworkugh]

I don't like my (newish) job at the best of times but it has been quite flexible and pays well so have sucked it up, until recently that is.
We have been working from home since March and have not been informed of any work quality issues etc and we also do high volume type work (think call centre type etc)

We now have to live document every single step we perform for the day in group chat 🙄
For example: answered call, forwarded call, received call, called customer, emailed customer, spoke to Joe Bloggs, tea break, checked emails, etc etc and we also have to inform them if we are to be away from our computer for 2minutes.

I think it's nuts, we're all adults, surely if there's no issues with our work quantity (and there hasn't been) we can be left to our own devices to manage our time?
I feel like it makes me work slower and our KPI's have been increased at the same time so now I'm super stressed out.
AIBU, Is it just me or is this crazy?

Oh wow. Is that company policy or one manager?

It's time to find a new job.

Company wide.

Glad my feelings are validated though

Do you have to document the documenting?

That is awful! That will take more time than answering a bloody call. I’m sorry I have no advice but I would be looking for a new job.

@veryvery haha yes! We also have to document what we do on a spreadsheet as well as a database 😳

So you now need to spend 50% of your time documenting what you spend the other 50% of your time doing.

I'm sure it sounded like a great idea in the management meeting.

Time to dust of the CV again.

Mini update just so I can vent haha
In my team there is our team manager, team leader and 4 others working on my level.

I often go to my team leader if I have a question, whenever I call and ask her a question now (which is not that often) she emails me back quite formally detailing what we have discussed and copies in our manager 🙄

I feel like I'm/we're being so closely monitored and now I don't feel comfortable asking a question but I work in a compliance area and I haven't been there a year yet so sometimes I do have questions on new scenarios.

End rant/

Next stop spy software.....it really is a Brave New World isn't it...

Such poor management.
That just pisses staff off, it doesn't increase productivity

Fill it in - and then fill in how long it took you to do it!
I had to do this under lockdown. It was ridiculous.

I absolutely couldn’t work like that. I feel for you OP.

I’d suggest looking for another job pretty hard.