I paid too much tax in early 2019, working two jobs part time and living with my partner. I had to borrow money during this time to cover some bills that I wasn't able to afford due to paying so much extra tax.
I found full time work and split up with DP in July when I had to claim universal credit as a single parent. I was awarded a tax rebate which was credited via my wage in September 2019. Universal credit assessed this as earnings and it wiped out my payment from them for the following month.
I have appealed this on the grounds that all of the tax that was refunded was paid before I claimed any universal credit - it is not extra income. I used the rebate to repay the money I borrowed earlier in the year so i was alot worse off after losing my UC as well.
The appeal process has been slow and fruitless, all correspondence I have received has more or less been "computer says no", however I have eventually been given a date for a telephone hearing next week.
This doesnt give me much time to prepare, my shifts at work don't allow for me to correspond with any services during office hours and obviously because of the pandemic it can be even harder trying to access help.
Has anyone been in a similar situation and can offer any advice? I know there are facebook pages dedicated to this sort of thing but I don't really want to set up a facebook solely to discuss this so publicly.