My washing machine broke down (just what you need in the middle of a pandemic), I bought another from Curry’s which was delivered on Friday but was returned as it had a large dent. That’s when the saga started.
I spoke to them on Saturday and they said a replacement was booked for Monday but I would receive an email. Sunday, no email and I’m told there was a mistake she would rebook for Tuesday, but I would receive an email. Again no email confirmation so I call again on Monday after 5 hours on the phone (not an exaggeration), I am told it’s not coming on Tuesday either. The washing machine is in stock and they have delivery slots but I have to wait until the PU department gives approval this will take 9 days then they will arrange a delivery slot and I can’t speed it up, nor can I speak to anyone and a refund will also take 9 days.
Does anyone have any suggestions? I’m at a loss where to go next and have a mountain of laundry.
AIBU to think a large company should be able to resolve simple problems like an exchange for a faulty item in a reasonable time frame especially when they delivered the damaged item in the first place, the item is in stock and they have delivery slots too😬.