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Share your dilemmas and get honest opinions from other Mumsnetters.

To be raging my dentist will only see private patients for routine checkup

129 replies

VeniceQueen2004 · 22/09/2020 17:58

My daughter is overdue for her checkup. My dentist is now making routine appts for private patients but not NHS. I asked if I could pay private for her as a one off, and they told me that if I do that Ilwe'll come permanently off their NHS list and go onto their private plan (they would never accept me back as an NHS patient).

I ranted a bit on local FB group and it turns out this is common practice!

Is it just me who thinks this is shameless profiteering?

OP posts:
Onceuponatimethen · 22/09/2020 22:20

@Mrsmorton this is all a bit of a red herring. Neither of my dds have any fillings. We brush and make sure they eat healthily, but I assume you would still agree they should have a regular dental check up? Which is quite hard right now!

Onceuponatimethen · 22/09/2020 22:21

@VeniceQueen2004 I know the price is really high long term but one off private check up for her might not be that bad. Could you afford it as a one off? Then deregister her private and reregister NHS? Maybe check if they will allow that?

VeniceQueen2004 · 22/09/2020 22:23

As I say they won't do it as a one off. I have to formally take her off the NHS list and put her on the private plan (which is a subscription so ongoing) and they will not move patients from the private plan back to the NHS list, it's a permanent move. This is why it seems like it's deliberate profiteering, using the situation to force NHS patients onto the private plan or recurve no treatment.

OP posts:
tryingmybest29 · 22/09/2020 22:24

They can still see nhs patients if needed. My grandmother is an nhs patient and has been seen. Probably depends on the dentist though.

My children are nhs patients and have an app booked for October. Me and hubby are now private patients though so this could be why. Wonder if they'd see them if we were also nhs!!

So bad though. I understand they don't make much money on nhs patients but patients particularly children need to be seen!

Ontheboardwalk · 22/09/2020 22:24

I’ve never had to de register to get private treatment

At my practice a separate appointment with the hygienist is classed as private treatment. The wouldn’t make you deregister for that

Ontheboardwalk · 22/09/2020 22:25

Ongoing Subscription for a minor sounds proper dodgy

Onceuponatimethen · 22/09/2020 22:26

Oh dear that is depressing- I’m so sorry.

According to this nhs 111 may be able to help you find nhs dental care during covid www.healthwatch.co.uk/advice-and-information/2020-06-16/how-get-nhs-dentist-appointment-during-covid-19

justasking111 · 22/09/2020 22:28

Two practices in our area have dumped all their NHS patients, I suspect this may be their way of coping with the back log.

itsasmallworldafterall · 22/09/2020 22:29

Regarding needing a 6 month check up, this is from the NHS website..
Generally, the lower your risk of dental problems, the longer you can wait before your next check-up. So people with good oral health will probably need to attend only once every 12 to 24 months, but those with more problems will need check-ups more often.

daisypond · 22/09/2020 22:30

Is going twice a year for checkups normal? It’s once a year where I am.

mellowgreenspring · 22/09/2020 22:34

Can you change dentist?

itsasmallworldafterall · 22/09/2020 22:34

Obviously you can still be seen, but only if you have a problem. Its really to reduce your risk.
How many GPs are offering routine health checks at the moment? Would you expect them to, if you dont have any other problems?

People wont appreciate NHS dentistry until its gone, which might not fairly soon with the way the corporations are taking over.

Shortfeet · 22/09/2020 22:35

Well said @Mrsmorton

@dingledongle don't be surprised if you get asked to leave the practice. That is a shocking way to behave

dingledongle · 22/09/2020 22:35

The breakdown of trust was due to poor treatment, actually no treatment, from the dentist! Thanks for your vitriol!

My children need to be checked out because I am not a dentist but I do ensure that they look after their teeth.

I expressed my unhappiness and concern, just as I would encourage others to do.

Sorry if I offended anyone, remove me from your list, however I did nothing wrong but ask for my children's teeth to be seen once in 18 months! Sad

VeniceQueen2004 · 22/09/2020 22:37

@itsasmallworldafterall

But there's no NHS guidance telling me I'm a bad mother for not getting my daughter s GP check up every 6 months. There is telling me she should see a dentist every six months.

OP posts:
VeniceQueen2004 · 22/09/2020 22:39

I appreciate the NHS; but when it is bastardised by the private sector as in dentistry it is not provided fairly.

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VeniceQueen2004 · 22/09/2020 22:40

@mellowgreenspring none in my area taking new NHS patients at the moment. Understandably.

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itsasmallworldafterall · 22/09/2020 22:41

Wheres this on the NHS website then?
Actually the bad parents are the one that dont brush their kids teeth, dont feed them a healthy diet and allow the decay to happen. Going for a routine check up wont stop that from happening.

Shortfeet · 22/09/2020 22:41

@dingledongle It was your advice to others to kick up a fuss and name and shame on Facebook that I found so objectionable.
And getting your own way by creating a stink with no understanding of how difficult it is for your dentist just now.

VeniceQueen2004 · 22/09/2020 22:42

So people with good oral health will probably need to attend only once every 12 to 24 months, but those with more problems will need check-ups more often.

She's only 3. I don't know what her oral health is like yet, she's not had teeth long enough for this to be established!

OP posts:
dingledongle · 22/09/2020 22:48

shortfeet I was expressing an opinion, just like you.
I am not going to 'feel sorry' for dentists that are choosing to see private, paying, patients instead of NHS patients.
I am sympathetic with the posters view Wink

itsasmallworldafterall · 22/09/2020 22:52

The private sector of dentistry isnt ruining the NHS side, its actually been supporting it in the mixed practices.
As was mentioned before the practices cannot run at 100% percent , due to constrictions set by the government. If everyone complained to get a check up there wouldn't be enough hours in the day. The funding is simply not there for NHS dentistry and by complaining all you are doing is making a dentist who probably has had enough already with the treatment of NHS dentistry by the government get fully kitted up in uncomfortable PPE, agree to see your children for a check up in a space that someone with pain could have had, and then if they do find a fillng that needs done will need to have an even more uncomfortable discussion with you regarding how you will need to pay privately for that because the government have decided not to allow it it on the NHS. If anyone knows why the government have decided the virus knows private dentistry is safer than NHS then please let all the dentists in on it too.

flopflit · 22/09/2020 23:05

Ok. I'm a Scottish based dentist. It's a total shambles. Each region of the U.K. has slightly different guidelines, each practice is situated in different areas with different cohorts of patients, and each practice has slightly different policies, and a slightly different interpretation of the rules....
It's impossible to have a "one rule fits all", Pointless sharing stories of "well, my dentist is doing such and such..."
it's a scary, difficult time for all businesses, but dentistry has been hit very hard. We are the most at risk profession in terms of transmission of Covid, as every time we lift a drill or spray air on a tooth ( aerosol generating procedure, or AGP) we could be spreading the disease. We had to shut down for months, with extremely reduced funding, and in many cases, could not claim furlough costs and other grants. A great many practices haven't survived this lockdown.
Those of us still operating are basically fire fighting. In order to do an AGP we have had to purchase our own enhanced PPE- reusable stealth/respirator masks, visors, gloves, disposable full body gowns, hats and foot covers, at a great expense. ( we have had some help from NHS but the masks they offered were ten years out of date). After each procedure we must vacate the room for one hour. We are working in bubbles, and social distancing, so at a significantly reduced capacity. So probably working maybe one third of the amount previously...
our costs have remained the same throughout- insurance, professional fees, indemnity, wages ( albeit some help), materials, software, utility bills, HR/legal support, leasing costs, rent, rates, chair, xrays and equipment examination, testing and maintenance, the list goes on.

It's been really tough. We all have different business models and each practice just wants to survive this, so will make individual decisions based on what will help sustain the business.
Here in Scotland we cannot take on new registered NHS patients. Well. We can, but won't get paid a penny extra, and we already so behind in our dealings with our own registered lot... our NHS payment system ( the SDR) is now zero, meaning that patients are no longer charged for treatments, and we are limited to urgent care only.
We can, I suppose technically do a "check up", but we are forbidden by the SG and chief dental officer for Scotland to use a three in one hand piece, the thing that sprays air, which cleans and dries a tooth. Without that, we will miss decay. I'm certain of it, so your check up won't be complete.
We do not have the same restrictions with private treatment, so as long as we have all the correct enhanced PPE, we can pretty much get on with it, however it's definitely nowhere near normal, especially when you have to leave the room to fallow for an hour after.
Basically this long winded explanation is me trying to say give the dentists a break. Most of the decisions are out of our hands, and we are fighting for our businesses, our staff and our livelihoods just now. Some won't survive this.
We are always portrayed as money grabbing and evil in this these threads. It's really not fair. It's been tough.
I don't suppose we will get much sympathy, but please try and read this and keep yourself informed.
I also know a fair few practices completely disillusioned with the NHS just now, because of how unfairly treated we have been, and they are moving themselves completely towards the private sector. That might be why your practice will not take you back in as NHS in the future.

flopflit · 22/09/2020 23:11

And trust me, I really don't want to do private agps. The mask gives me a bruise on my nose, I'm struggling to talk and swallow, my skin has broken out, I'm sweating badly in the gown. Stress levels are through the roof. It's really not sustainable. I'm only doing private agps so I can start paying my mortgage and my business loan back, that have been on hold for six months.

nevernotstruggling · 22/09/2020 23:25

This is really disappointing. My dentist has booked in my dds for nhs check ups next week.

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