So, our family went out to a local restaurant about two weeks ago for my and my Mum's birthday. Ordered drinks, they arrived, Dad took a couple of sips of his wine and realised there was a lipstick mark on the rim.
We called the bar manager over. He seemed really unbothered. Said "I'm sure you can understand that when we're busy a few glasses slip through the net and don't get polished". We were incredulous. Explained it was nothing to do with them being polished, it was to with them being clean. If there was lipstick on the glass we doubt Covid 19 had been cleaned off. My Dad is 74. It could potentially have made him very ill. The bar manager kept saying "I understand" but didn't apologise or seem to take it seriously at all.
We had other issues throughout the meal - each course arrived with one meal missing, we ordered ice cream for DDs and had to chase it three times before finally giving up and asking for the bill.
Mum asked to speak to the restaurant manager who murmured all the right responses in a dead pan way but also seemed to not be taking the whole thing seriously.
The day after Mum emailed the restaurant to complain, focusing on the fact that in a pandemic they weren't cleaning their glasses properly. No reply in a week. Wrote to the chain that own the restaurant. A week later no reply from them either.
Surely this isn't acceptable? Is there anyone we can report them to? They are potentially spreading Covid merrily around the local population.