We've paid £5800 for new 80/20 wool mix carpets through most of the house. It was £34.99 from the shop plus fitting costs so covers quite a large footprint.
The fitters arrived on Monday and have done an ok job, but on one corridor (in an L-shape) they've cut the carpet about 20cm too short... I found this out when I happened to be walking by as they discovered this. They glued another strip to the carpet but I'm so upset every time I walk by it - I can clearly see it! It's worse than when I first viewed it in afternoon sun, now that I've seen it in full daylight.
I asked about the fix while they were still here and they said that the heat bonded glue would keep it together for years, but I'm still sore when I see it.
I've paid a 50% deposit already. The suppply, estimate, measuring and fitting of the carpets was all done by the shop. All the fitting has now completed.
I've emailed the owner to say I'm not happy with the result (esp now I've hoovered it and there's little threads from the carpet backing coming up through the glued gap between the bit they've added on). I've asked for a replacement for that section - but I suspect it'll be costly because that section is a 7m x 5m square that they'll have to source, to cut into the L-shape.
I'm upset that such a high-value purchase (to me) has gone wrong and that I didn't stand my ground and ask them to fit it with a replacement when they were still here. AIBU to ask them to replace? I'm not wanting a discount, I just want the job to be done properly, as quoted/expected.
I've never bought carpets before so not sure if I'm being reasonable.