To ask for help complaining?

[BarbiesWorld]

I've never been any good at getting my point across in a good way when discussing anything remotely negative and really struggle with confrontation so am hoping that the vipers can help me out? 🤞

I was in a local shopping centre today with 7 month old ebf DS when he needed a feed. All of the benches in the centre have been taped off and the baby feeding room locked with a "stop" sign on it.

Their argument for not having it open is that they can't promise it will be clean, however, they have the toilets open and are not cleaning after every use in them.

I was spoken to like a naughty school girl amd tjeu begrudgingly unlocked it for my use but closed it up as soon as I was finished.

Please can someone helpe compose a complaint?

Am I being a dick for wanting to complain?

I wouldn’t bother complaining to be honest. The room was shut for genuine reason.

I’m not sure they’ll be much demand for the feeding room as I guess a lot Of women with kids that age won’t take them places like that anyway, hence closing the room straight back up?

They opened it for you. I'd be sending a thank you message.

They let you use the room, what are you complaining about exactly?

If it's like my local centre the facilities are privately run so they can do what they like.

The cleaners have already had their workload doubled so I wouldn't be complaining and making everyone's life harder when you could easily sit in a cafe or bench outside tbh.

Yes, complaining would make you a dick. You got what you wanted. These are not normal circumstances.

I think you'll have to expand a little on why you want to make a complaint. You weren't stopped from feeding, the room that is usually open for that purpose was closed for legitimate reasons, but opened up for you anyway.

That's kind of what I thought (the looking like a dick part). They opened it after I declined their suggestion of using the disabled toilet but at the same time I appreciate that they opened it iyswim?

I just feel like others wouldn't have asked and in that situation would have had nowhere to go so by putting something in writing it might help them.

Told you I'm crap at putting myself across

Perhaps you could provide feedback without making it a complaint. Tell them what you told us - other women might not feel comfortable asking, and they might want to review their policy.

You got what you asked for in the end. These are difficult times and they haven't got the facilities to make sure that the room is always open as it wouldn't have required the cleaning that it does now, so they locked it.

What you could (and should) complain about is being offered a toilet instead!

I would just write and suggest they affix a small sign on the feeding room door asking those who wish to use it to ask at X location / text a number and someone will unlock to use. Thank them for opening it for you and add that you had initially felt unwelcome as everything was closed off. However their response was good.

Bernadette that's actually exactly what I want to do. Thank you !

I really struggle to articulate myself sometimes and end up gettong frustrated at myself amd sounding like a knob