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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ask how common it is to be removed off a gp lists

64 replies

thedaywewillremeber · 07/09/2020 20:26

My friend has recently been removed off a gp’s list. She says it’s been because she had minor disagreement with a doctor at the practice. Aibu to think these more to as I’ve disagreed with doctors and this has never happened. Or could it really be that simple.

OP posts:
TestingTestingWonTooFree · 07/09/2020 20:26

It’s rare.

AvoidingRealHumans · 07/09/2020 20:28

Depends what she means by minor disagreement really.
She has every right to disagree with a diagnosis or treatment plan but for them to remove her I would assume she had been abusive/aggressive.

slipperywhensparticus · 07/09/2020 20:30

As far as I know its rare ive disagreed with doctors before they have always (gently) explained why they feel its the best course of action or been overruled by consultants/surgeon (two separate occasions)

AuntyPasta · 07/09/2020 20:31

It could be that the GP felt that the ‘minor disagreement’ = an irretrievable breakdown of the relationship between patient and practice. Your friend could also have chosen to leave the practice.

Brighterthansunflowers · 07/09/2020 20:31

I expect she’s fudging the definition of a “minor disagreement”

Disagreeing with a Doctor is fine, but doing so aggressively or abusively is quite rightly going to end up with you removed from their practice

oceanbreezy · 07/09/2020 20:31

Maybe she’s missed appts?

Batshitbeautycosmeticsltd · 07/09/2020 20:34

No idea. I'm trying to get rid of mine just now.

MrsHa · 07/09/2020 20:36

Happened to my mum, about 20 years ago mind. She dare complain about how far behind appointments always were (she wasn't rude or aggressive just busy working mum) and was heavily suggested that she should find another practice if it was such an issue. It was the village surgery, she goes to the practice the next town across now.

Mel1091 · 07/09/2020 20:38

I work in a GP practice, on reception. It's not common but not rare either. Maybe 1 or 2 a year, can be more depending on the patients. It will not be because of a minor disagreement. I can't speak for all practices but most have 2/3 warnings then they are off listed. It can happen after 1 incident but it would have to be a pretty bad incident. It is more then likely because of abuse to staff/gps. Swearing, shouting, generally being aggressive, name calling or just being horrible/talking down to staff are most common from what I've seen/dealt with.

BaylisAndHardon · 07/09/2020 20:38

She's probably massively playing down what went on. It's pretty rare

unimaginativeusernamehere · 07/09/2020 20:40

I'd think it was rare

mynameiscalypso · 07/09/2020 20:42

Meh, I got thrown off my old GP's list for not answering the phone to them on NYE. It wasn't a medical call at all. They also didn't tell me until a private consultant wrote to them with an update and they returned the letter to sender.

Plussizejumpsuit · 07/09/2020 20:42

Gps will do this. They are within their rights unfortunately. I think they will often cute breakdown of a relationship with the patient. It's not common but not unheard of. My partner previously worked for PALs so I have a bit of experience of this through him. Imo I think it means people who are more vulnerable and live chaotic lives or mental health issues who are more likely to have issues with the GP surgery are likely to be de listed. Do you think your friend is not telling you the truth? Why are you asking?

Roystonv · 07/09/2020 20:43

I left a practice because I had lodged a complaint (3rd at this practice) all found in my favour after investigation but advised that if I hadn't moved this time would have been asked to.

Plussizejumpsuit · 07/09/2020 20:44

@BaylisAndHardon

She's probably massively playing down what went on. It's pretty rare
No not that rare. You don't necessarily have to have a massive falling out with the practice. What are you basing this on?
BigBlondeBimbo · 07/09/2020 20:45

I don't think the disagreement was minor! That would be such an overreaction to a minor disagreement?

BaylisAndHardon · 07/09/2020 20:48

@Mel1091 agree that's what I have experienced. But in a practice with 8000 patients I think 1 or 2 a year is reasonably rare.

It's sometimes people who repeatedly don't come to appointments, despite lots of warnings, but when it has been disagreements, they have been pretty significant and unpleasant with or without violence.

Lots of patients will have small disagreements with the GP- that's just part of the job. In my experience it'd have to be pretty major to warrant sending them to another practice. Normally if a patient doesn't like a GP to the extent they don't want to be seen by them we make a note and another one of us will see them instead.

Ughmaybenot · 07/09/2020 20:50

I work at a GP surgery, as a receptionist. It takes a lot where I work for us to get shot of someone, we have some really... unique patients on our list. They are asked to signed a behaviour agreement and then if that isn’t adhered to, we take steps for removal.
That’s not to say no one is ever told to leave, but that it takes some doing to get to that stage.
Might it have been that she had a difference of opinion with the doctor which got fraught, and then she or the doc suggested she see someone else if she isn’t happy? Less extreme, more likely maybe?

AnyFucker · 07/09/2020 20:52

She's lying

BaylisAndHardon · 07/09/2020 20:55

@Plussizejumpsuit my GP practice and the ones I trained in.

I accept that the experience will be different in different GP practices, but I havent witnessed it happening willy nilly and am, like the OP, dubious about a minor disagreement causing this. Patients have minor disagreements with me (and my colleagues) all the time. It's a non event.

BaylisAndHardon · 07/09/2020 20:57

*haven't
*willy-nilly

BuggerBognor · 07/09/2020 21:00

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BaylisAndHardon · 07/09/2020 21:02

@BuggerBognor sounds like you're better off without them

Dullardmullard · 07/09/2020 21:04

Husband was de listed for not using the surgery in the6 years we lived in a small village. He was astonished as he wasn’t costing them anything, or was that the problem

BuggerBognor · 07/09/2020 21:05

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