Ok, so following on from my thread about my once again broken Micralite pushchair I now need to know what you think my next course of action should be. I sent the following email to Micralite on Monday -
"Once again I need to contact you to complain about another fault with my Micralite fastfold. I bought this pushchair in November 2006 and based my purchase on it's lightweight, stylish construction especially given that we were planning to move temporarily to Australia and wanted a lightweight pushchair that could easily be folded and steered with one hand. At £160 it was a little more than I intended to pay however even after further purchasing the cosy toes and sun visor (a further £60) I felt that it was the best pushchair for our personal circumstances.
In January of this year a front wheel snapped of, this was replaced. In March the other wheel snapped off and a three week delay in replacing the wheel caused much inconvenience as I was due to be on holiday and had to organise a loan of a pushchair from a friend. In April stitching along the top of the seat unit came undone causing the seat to slump. You sent me a replacement seat unit however omitted to send any fixing instructions (as promised during a telephone conversation). Finally yesterday whilst walking along a completely smooth path I heard the telltale click of the front wheel and once again the wheel snapped off.
I have owned this pushchair for 10 months. In that time, to recap, I have had 3 broken wheels, a broken seat unit and have had to restitch the casing for the plastic piping on the sun screen. This is obviously not worth the £220 I purchased it for and I am extremely disappointed with this product.
Despite reservations about it's construction when travelling to Australia we took great pains to ensure that the pushchair was not damaged in transport. Had I know that 6 weeks in to the trip I would be left, once again, without a pushchair I would have left the Micralite at home.
I expect a replacement wheel to be sent to the address below and I expect an email response about the issues I have had with this product. I am particularly interested to know how you intend to improve the construction of the front wheels - I know, from research on parenting forums, that I am not alone in having these issues with your product. I am sad that it would seem that you seem prepared to jeopardise the safety of babies and toddlers and for that reason alone I caution anyone thinking about buying your products. I am not in a position to easily buy a new pushchair (and having spent £220 on one for 10 months use I don't see why I should have to) however I will not be recommending your pushchairs to anyone. "
So far have not even had an acknowlegement of my complaint which I feel is pretty out of order. I will be telling them about posting here so what are your thoughts.....what do I do next????