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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To wonder if you would take your business elsewhere in this situation?

40 replies

UnacceptableOrNot · 31/08/2020 23:02

I've been a member of a fitness club for over a year now. It teaches various types of classes, some of which are quite unusual and specialist. It's a nice building and has good facilities.

However, it's just so cliquey! I feel as though I've given it a fair chance having been a member for a year but I feel like taking my business elsewhere at the moment as it's never got any better.

Examples of said cliquey behaviour include:

Teachers in lessons having clear favourites and focussing lessons around the needs/wants of favourites

Teachers not ever saying hello to me or greeting me when get there even though I always say hello to them

Some of the classes are quite specialised and require a certain amount of one to one attention per student from the teacher. In some of these lessons the teacher focusses on one or two favourite pupils and others like me, who's face has never fit, just gets ignored. I do ask for help but it's given grudgingly and huffily, and I'm never shown properly. The favourite pupils are always the more able ones who need the least amount of help yet they always have the instructors flocking around them.

Photos and praise about favourite pupils are always put on the studio's facebook page; the same pupils all the time.

The instructors all come across as quiet bitchy. They've loudly bitched about other pupils in classes, and I just know that as soon as anyone leaves the room, they're bitched about. The instructors (there are usually 2 or 3 in a lesson) often look at each other and roll eyes, or have private jokes in lessons and whisper to each other.

There are many, many new people who come and do a couple of lessons then leave and never come back.

As I said, I feel as though I've given it a fair shot after being there for a year. I don't need validation from them, or particularly want to be in the clique but I'd like a bit of tuition and to be treated fairly. I carried on paying my membership throughout lockdown in order to support the business, and I pay almost £100 per month for this. I like the unique classes they offer and I've made a couple of nice mates there but other than that I often get home from a class and feel like crying.

Would you take your business elsewhere?

OP posts:
AlwaysCheddar · 01/09/2020 13:07

Leave!!!

UnacceptableOrNot · 01/09/2020 14:13

Ok, so I emailed the owner as we have to give one month's notice. I couldn't be bothered with any drama so I just said I'm going to have to leave as I'm too busy currently to do many classes. She replied saying fine but if I leave I probably won't be able to rejoin in the future. Ok then, whatever.

OP posts:
LuaDipa · 01/09/2020 14:17

Well I think that response says it all and the sort of attitude the owner has expressed is extremely short sighted. You have done the right thing op, the whole place sounds awful.

IfIHadAHeart · 01/09/2020 14:22

Crossfit by any chance?

FizzyGreenWater · 01/09/2020 14:24

Christ almighty yes! I wouldn't have gone back after the first couple of weeks of that shit.

Cheetahfajita · 01/09/2020 14:24

She said you can't rejoin in the future? Reply back to her with one word Good.

UnacceptableOrNot · 01/09/2020 14:29

@IfIHadAHeart not crossfit, but pretty similar.

OP posts:
InDeoEstMeaFiducia · 01/09/2020 14:33

@UnacceptableOrNot

Ok, so I emailed the owner as we have to give one month's notice. I couldn't be bothered with any drama so I just said I'm going to have to leave as I'm too busy currently to do many classes. She replied saying fine but if I leave I probably won't be able to rejoin in the future. Ok then, whatever.
'I never had any intention of ever rejoining.' And that's it.
ChesterDrawsDoesntExist · 01/09/2020 14:37

Well the owner has just reaffirmed that honest reviews are called for. That is an awful way to run a business. Old customers, providing they were good customers, are potential return customers. You don't burn your bridges when your clients have to stop using the service because it may be temporary.

After a reply like that I would reply with an apology, stating that you weren't truthful as to the reason you were quitting. And then let her have the truth with both barrels.

ramblingsonthego · 01/09/2020 14:57

Crossfit by any chance? Some of the boxes for crossfit can be like this I have found.

ramblingsonthego · 01/09/2020 14:58

@IfIHadAHeart

Crossfit by any chance?
Should have read the entire thread lol. You have had a similar experience to me then.
zingally · 01/09/2020 15:00

Honestly, you're over-thinking it. If you don't like it, leave.

liveitwell · 01/09/2020 15:06

I would leave and provide feedback. Make sure you tell them why as their business will go down the drain if they continue as they are.

lasttimeround · 01/09/2020 18:20

Ugh leave. No reason for a gym to be like that. Theres a super cool unusual weight lifting gym near me. I spent about a year going past desperately wanting to join but felt too old, too fat, too unfit. Finally bit the bullet and they are so nice. Totally bowls me over. Really enthusiastic about the benefits of weight training and happy to share it with anyone. That's what a specialist gym should be like
I rave about it to anyone wholl listen. Not that my middle aged criwd of people will join, but I live in hope. In the meantime theres the elderly woman who can do pull ups and the woman with only one leg who can squat amazingly. I am in awe and inspired. I kept paying membership right through lockdown as I don't want them to fold. So it's just good business to be welcoming

lasttimeround · 01/09/2020 18:21

I cant believe their response to you leaving. What an awful place

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