Evening all,
I recently listed my old phone for sale on Facebook Marketplace. A buyer enquired and I accepted the offer.
She paid the money through PayPal collected the phone and then messaged me later in the evening to say the SIM card wasn’t working. I responded straight away and contacted the carrier who I bought it from who said it wasn’t unlocked but could be done within 10-30 days. I apologised to the buyer and offered her a slight refund if she wanted to wait for the unlock to go through or I could collect the phone and give her a refund and she decided upon the latter. I collected the device on Friday.
I’ve since found out the phone hasn’t been cleared of find my iPhone and is locked to her iCloud account. I didn’t realise this at the time as the phone was wiped but as FMI is separate I wouldn’t have been able to tell. Therefore the phone is useless to me. I can’t do anything without it asking for her email password.
I’ve sent her the official Apple link on how to remotely remove it and she’s been very blunt and clearly has not done it properly as the phone is still logged to her account & I’ve since been ignored (but not blocked). This has been going on since Saturday evening and she ignored my message from this morning when I sent her proof that it is asking me for her password.
I know I’ve been stupid not checking this upon collection but what do you suggest? The phone is now useless to me but is worth at least £200 to trade in. Would it be unreasonable to turn up at her house tomorrow and ask for it to be done in front of me? Or should I send another chaser email with the option of coming to me or I’ll come to her?
I’d like to add that I have been extremely responsive to her messages at all times, especially when I was trying to help the SIM card issue. So I’m annoyed that she’s reciprocated like this.
Any advice would be appreciated.