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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

WWYD - clothes shop dilemma

61 replies

ilikebooksandplants · 30/08/2020 12:25

I ordered a dress from a well known (massive) clothing company. Inexplicably they have also sent me a pair of children’s jeans sized 3-4. I did not order these jeans. I do not want these jeans. I have no use for these jeans. I didn’t pay for them either.

Would I be unreasonable to offer them for free on the fb group of the housing development I live in? I truly can’t be arsed to go into town to return them to the shop with all the hassle of covid, nor can I be bothered to go to the post office to return them either. I’m a busy woman and it will cost me money to go into town/to a post office to return them which I feel reluctant to pay when I did not ask for this situation to be thrust upon me.

YABU - take them back, the massive corporation deserves the £11 you thieving cow.

YANB - offer them out and give a local parent a bit of a freebie.

OP posts:
heartsonacake · 30/08/2020 15:41

YABU. You seem to be under the impression that because it’s a large company and only a small amount of money that it’s okay you keep the item of clothing and distribute it yourself.

It’s not. The size of the company is irrelevant, as is the cost of the item. The fact of the matter is that while it’s a mistake on their part and you haven’t deliberately stolen them, you need to inform them.

In all likelihood they’ll tell you to keep them and you can then feel good about yourself by giving them away, but at least then you won’t be distributing items you have no right to.

Potterpotterpotter · 30/08/2020 16:13

Why does the op need to inform them?

The company should contact her if they want them back.

Thisismytimetoshine · 30/08/2020 16:15

The company have clearly made a mistake. I imagine if they'd had advance warning of a mistake being made, they wouldn't have done it 😂😂😂

vanillandhoney · 30/08/2020 16:16

@Potterpotterpotter

Why does the op need to inform them?

The company should contact her if they want them back.

Because the company probably don't realise they were even sent out.

They can't contact her about something they know nothing about!

Mummadeeze · 30/08/2020 16:19

Argos sent me a child’s scooter by accident once. I called them and they came and collected it from me. I would give the company the choice of getting it back first.

Potterpotterpotter · 30/08/2020 16:19

Then there’s no problem with her just giving them away instead of having to calling them and waste her time.
The company should pay more attention of how they pack and keep track of the stock they have in their warehouse.

TheSparklyPussycat · 30/08/2020 16:20

They are unsolicited goods. You can keep them. (Google "unsolicited goods.")

MereDintofPandiculation · 30/08/2020 16:22

Legal position here. Because they came with an order, they don't count as "unsolicited goods" and you have to return them, but that should be at no expense or inconvenience to you.

Original poster
ilikebooksandplants · 30/08/2020 16:31

@MereDintofPandiculation this is actually interesting because the items were in two separate packages, both addressed to me. Would that still count as ‘with an order’?

OP posts:
BreatheAndFocus · 30/08/2020 16:31

Just phone the company and tell them. That’s the right thing to do. I suspect they’ll tell you to keep them and do what you want with them, but I don’t think you should do that without speaking to them. They’re not yours and you haven’t paid for them. It’s up to the company to sort it out but they can’t if they don’t know.

Original poster
ilikebooksandplants · 30/08/2020 16:35

@RogerBannister well, Tbf that was in reply to someone saying they this happened to them and they couldn’t return the item - they were sent away with it!

I don’t* want this shit cluttering up my house. What use could I, a childfree adult, have for a pair of 3-4 year olds jeans? This item is the very definition of ‘shit I do not need or want in my house’. Grin

OP posts:
vanillandhoney · 30/08/2020 16:37

It would take you two minutes to email the company and ask. Why not just do that? If the item is cheap they'll probably just tell you to keep it anyway.

Thisismytimetoshine · 30/08/2020 16:38

How tiny is your house that a child's pair of trousers constitutes clutter?

Original poster
ilikebooksandplants · 30/08/2020 16:41

@Thisismytimetoshine very, it’s a one bed flat in London. Tiny!

OP posts:
damnthatanxiety · 30/08/2020 16:57

OP, your tone is kind of hostile. You are trying to create a narrative that encourages people to say it's ok to not inform the company and to give away the jeans instead. It is clearly what you want to do and it is irking you that so many people are saying you should inform the company by way of a simple call or email that would have taken you way less time than you are taking on this forum. Look, if for whatever reason you don't want to do what is the correct thing then don't. But stop trying to manipulate the scene to get the answer you have already determined you want.

Ariela · 30/08/2020 17:07

Legally, you need to notify the company of the fact they sent them , and they should arrange collection at their cost and effort. CHances are (very likely) they will say keep them, if they don't after 6 months they are yours.

luckylavender · 30/08/2020 17:08

Do an online chat with the company. Much easier. If you gave them away beforehand and then they charge you and prove you received them you'll be cross as you'll have to pay for them.

TheSparklyPussycat · 30/08/2020 17:13

I stand corrected Smile

Original poster
ilikebooksandplants · 30/08/2020 18:11

@damnthatanxiety 70% of people say I wouldn’t be unreasonable to just offer them out to a parent locally. Even if I had committed to this answer to my dilemma, I would hardly be irked by something so much in my favour, would I?
(It would also be a really weird hill for me to die on! I mean, my dilemma is no parking thread, is it? I’m not that invested!).

OP posts:
Polnm · 30/08/2020 18:27

John Lewis sent me 10 items of clothing with the 2 items that I ordered

I put them in the box and sent them back. Why would Anyone do anything different?

DaughterX · 30/08/2020 18:45

I'd tell them. It's not the same situation but we had furniture delivered that wasn't meant for us. We worked out who the intended recipient was from the paperwork (not same town or anything) and it turned out she'd been chasing various dispatches of this furniture everywhere, it kept happening and obviously no-one could tell what had happened until we let them know.

99% certain you won't have to return them or do anything.

Dita73 · 30/08/2020 18:51

John Lewis refunded me twice for a tv a few years ago. Nearly £2000 extra in my account. Really didn’t know what to do. In the end I called them and told them. I was afraid that karma would catch up with me if I didn’t. They said thank you and sent me a voucher for a cup of coffee. GUTTED!!!

Couchbettato · 30/08/2020 19:01

It is still illegal. They weren't what you ordered and were incorrectly sent out which is why the process is to call them so that they can collect at a time that is convenient for you.

Couchbettato · 30/08/2020 19:06

www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake

In this instance they are not unsolicited goods, just goods sent by mistake and should be returned to the trader.

nicky2512 · 30/08/2020 19:08

I have this at the minute with a very expensive item from a large company. It was faulty and returned to store. An exchange was done but then a duplicate of the item was delivered.
I will obviously return but am having serious problems sorting it - I have phoned and emailed and no one has done anything.
I am not ringing again. If they contact me to arrange return I will be very happy to but if not it can sit here until next time I am near the shop to take it in (it’s not close to me).

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