Legoland - AIBU

[alwayslosing]

So I have just purchased tickets to go to Legoland next week.

By mistake I've inserted an email address that I no longer use ( it was saved on the computer and it looks similar to my actual email address). I ticked it by mistake.
Due to this error I have not received an email confirmation with the tickets.

I called them the answering machine message said that they cannot take any phone calls due to coronavirus. I've then emailed (filled out the online form) and received an automated response that they are dealing with a 2week email backlog and that my email will be answered in 2 weeks. WTAF!

How can they run a business but not offer any customer support whatsoever??

I understand it is my fault but what are the customers supposed to do if something like this happens?

Luckily I managed to save the tickets as PDFs from the link provided once purchase was complete.

The excuses due to COVID 19 are starting to become absolutely pathetic.

Why the hell they are allowed to operate like this? If you decide to open your business you should be able to provide support to your customers otherwise stop operating until you can provide this support. Didn't expect this from a large chain like Merlín.

If you have your tickets, then personally I would just move on. You can print the pdfs and bring them with you. These are incredibly challenging times for attractions. If you want them to still be in business next year, cut them some slack.

You have the tickets, what's the problem? Why do you even need to contact them?

I will drop it but what if I hadn't managed to save the pdfs? It came as a link and not with the option to save them as pdfs.

I understand these challenging times however they also must provide some support to their customers. Even if we need to wait longer for someone to answer the phone, they should help out in case something like this happens.

I understand it's my fault this was a genuine mistake.

I need my receipt, that's why.

You have the pdfs but sound desperate to create a huge issue

Contact them on Twitter or Facebook. They got back to me within an hour or so when I tweeted them regarding a ticket query.

@PolkaHeart I'll try that. Thanks

I've contacted them only when I didn't know how to save the tickets as pdfs as I only had a link. Then i fiind a way to do it.

Not trying to make a fuss just want my receipt and my proof of purchase to the correct email address

I will drop it but what if I hadn't managed to save the pdfs? It came as a link and not with the option to save them as pdfs.

But you did save them. This is a total non-issue.

🤭 yes i did.

Why don't they provide The right support?

I'm a paying customer and I'm entitled to help if I need it 😆

@PercyKirke

I will drop it but what if I hadn't managed to save the pdfs? It came as a link and not with the option to save them as pdfs.

But you did save them. This is a total non-issue.

This

I agree with your point about finding the Covid excuses wearing. It is like an extended version of the Xmas holidays, used as an excuse till mid Jan in some cases.
Ive had an ongoing claim for PPI since Jan 2019 - the claim company have started using Covid as an excuse for the never ending saga as though the last 5 months are the reason they have faffed around for the previous 15 months.
It will be a "catch all" excuse for years I can imagine

Even if you don't use it, why can't you access the old email account?

remove the old email address from autofill so that it doesn't happen again

Twitter. They’ll respond faster on there as it’s public. I had an issue with Chessington (booked adult tickets via Tesco Clubcard - no option to add free toddler ticker at that point but also can’t book a toddler ticker on its own on their site) - I got a response within a day or so on twitter. Though, if you’ve got your tickets it sounds like you’re sorted.

Can you not access The old email address? Click ‘forgot password’ and see what happens?

I agree with your point about finding the Covid excuses wearing.

Same here, 5 months of chasing a refund for a birthday party, was 2 months before I even got a response. What was annoying was when I enquired about cancelling it (as lockdown was looking increasingly likely) they told me I would lose the deposit. Contrast that with a UK holiday I had booked who stayed in touch regularly & once it was clear that it wouldn't happen were on the phone to me looking at options. I rescheduled with them so they could keep the booking as they handled it well.

Why do you need a receipt when you have the tickets?

I agree OP - had a couple issues lately where they have used the pandemic excuse - had one today actually where the guy was just being a jobsworth.

@alwayslosing

I need my receipt, that's why.

Presumably it will show on your bank account, show them the entry on your online banking when you get there or print off the statement.

Storm in a teacup from what I have read, you have the tickets, you supplied the wrong email, move on, I hope have a lovely visit. We have some lovely memories of Legoland, enjoy OP.

@BlogTheBlogger

I agree with your point about finding the Covid excuses wearing. It is like an extended version of the Xmas holidays, used as an excuse till mid Jan in some cases. Ive had an ongoing claim for PPI since Jan 2019 - the claim company have started using Covid as an excuse for the never ending saga as though the last 5 months are the reason they have faffed around for the previous 15 months. It will be a "catch all" excuse for years I can imagine

Yeah I've encountered a couple of companies using this excuse for not answering calls right now. Surely in the several months since lockdown started they could have got staff answering calls and doing admin from home?

YABU and overdramatic. You have the tickets and it was your fault in the first place.

Be more careful in future (and remove old emails from any saved devices). A problem of your own creation does not make it an emergency on their end.

Surely in the several months since lockdown started they could have got staff answering calls and doing admin from home?

nevermorelenore Those staff may have been on furlough, or they may have had to make those staff redundant as they cannot afford them anymore.

The majority of businesses are running a reduced staff load either due to social distancing measures or financial constraints. It’s not as simple as you’re attempting to make it out to be.

Why don't they provide The right support?

Equally you could ask why expect them to pick up the pieces from your careless mistake. Take some responsibility for yourself. You've got the tickets despite your mistake, why are you still complaining? You should be grateful you have the tickets.

It’s not as simple as you’re attempting to make it out to be.

It depends imo, of course there is less staff but there is also less work depending on the business, I think a lot of it is bad management.

What @heartsonacake said. The business I work for would usually be phone driven, but we're all at home still, at least 2 of us don't even have landlines and have lost 3 staff that we haven't replaced, so having our usual phone system and efficiency just isn't an option. Clients are encouraged to email unless it's an emergency or they don't have email.