I really need to speak to someone there, as a passport, presumably submitted by an applicant for a driving licence, has ended up coming through my letterbox. The address on the return envelope is actually incomplete. I want to a) tell them I have it in case the owner is going bonkers, and b) find out how to send it back securely, without me paying vast amounts of money to do so! I could just seal it up and Return to Sender but wouldn't want to do that for such an important document.
But their phone lines seem completely jammed / unanswered (can't work out which), their Webchat is unavailable to all except critical workers and ditto email. The website says this:
^Due to COVID-19 we are prioritising applications relating to HGV drivers and critical workers. Unfortunately, we will not be able to respond to any other queries until further notice.
For all general enquiries go to GOV.UK, follow us on Twitter or use our online services^
Any suggestions? I don't do Twitter. I even went down the 'critical worker' route as I do work in a school, but there was still no option that allowed me to submit a non-standard enquiry.