My dd is 16 and has had an account at the TSB since she was a baby. When she turned 16 this year we had to go in and sign forms so that I could pay money into her account and I was under the impression that what we had done was upgraded the account to an under 19’s account. We were told she couldn’t have a card at the moment because of Covid, all of this was back in May.
Last week we went to the bank to pay in another cheque and ask again about getting a card seeing as everyone wants you to pay contactless and this meant if she was out it was harder to pay for things. It turned out that she hadn’t been upgraded to an under 19’s account and they can’t just switch it over they need to open a whole new account with proof of id and address etc, even though she already has an account!
The under 19’s account can’t be opened online and they can’t do apppointments in the bank so she had to do a phone appointment then we had to go down the next day with proof of age etc, which we had done in May and they already have, to finish setting up the account. So it was all done and she was told a card would be sent out and we thought all was well.
The bank card arrived this week and it’s not contactless. We went back to the bank and asked about it and were told that if you are under 18 they don’t give you a contactless card but you can setup google pay/applepay on your phone instead!
It was such a hassle and in the end we didn’t even get Exactly what we wanted. Dd has set up gogglepay on her phone but she really just wanted a contactless card so if her phone runs out or she doesn’t have it she can still pay. She can still pay by putting the card in the card machine but she wants to limit what she’s touching when she out.
Also her friend who is with a different bank got a contactless card for under 18’s so we don’t understand why ours doesn’t.