Just before lockdown my partner and I bought a mattress, on the cheaper side of a good quality line. About a month ago the mattress started feeling lumpy and misshapen we thought the mattress protector / topper and gone bad but turns out the mattress dipped significantly in the middle and the springs had started to strain against the surface not sticking as such but when you are lying down your feel the dig in if that makes sense.
During lock down we might have spent slightly more time in bed but not much more we are not over weight and we haven’t put anything heavy on the mattress so I can’t understand why or what happen to it. I have called the company with no reply just an automated message to email. I have had one reply back asking for account details and that is it. I have no idea what to do, the shop isn’t local so can’t just pop in to talk to anyone. I have sent them a message on twitter which has been ignored. We could theoretically pay for an new one but we would have to budget hard. In my eyes it is a faulty or badly made mattress and should have lasted longer then 4 months and I shouldn’t have to pay fully for a new one.
Would I be unreasonable to demand a new on or money back or should I just suck it up and buy a new one