So, my Mum passed at the end of April. Her rented flat was covered until 16th June giving us plenty of time to empty it and clean it. I liaised with her EAs and they were very helpful and sympathetic, and I got the whole deposit back quickly - all good.
When I talked it all through on the phone they said they would terminate the tenancy on 16th June, all good. Anyway, my Mum had two bank accounts - a main one which we turned into a joint account towards the end of her life so I could just sort everything easily financially, and a second account which her rent was paid from.
I have finally managed to get round to sorting out the second account, and have discovered after visiting the bank that since June 16th, two rent payments have gone out on standing order - I somewhat misunderstood the EA who implied they would not take further payments, but of course I really should have known that I had to cancel the standing order from our end, so I know this bit is technically my fault.
I called them three weeks ago when I discovered this and they were very helpful and said it would just take a few days for the payments to be processed and returned. After a week when nothing had come through, I called again just to find out how things were going - all good they said, the person dealing with it wasn't available but it was all in hand.
Yesterday, after another week, I called again, and have been told that the system handling money in their outfit and outsourced to India, can't get their head round it all and keep bouncing the request back to them - she says she's trying another department and will give me a heads up when it's incoming.....
So the EA is a reputable one in our town, and I do accept this is partly my fault, but how long should I give it before I get disgruntled? They don't handle any money transactions through the office itself apprently - is this normal?