Hairdresser ripped my earring out by accident...

[liklypaddy]

Was getting my hair done today. I have a hoop earring in the cartilage of my ear. It's tiny and never had a problem with it before. I leave it in as I find it hard to take in and out.

Hairdresser had a ring on today and it got caught in my earring. Cue a lot of pain, a lot of blood and a tear in my ear. I won't be able to put it back in so will have to have it re-pierced. It was cleaned up, plaster stuck on it, hair finished.

She didn't really apologise and when she went over to her colleague at the till I heard her moaning about me having an earring in. Couldn't really make out all of what she was saying but I could tell she was pissed off. I definitely heard her say 'seriously I can't deal with any more difficult people today'

Until this point I hadn't made a fuss at all, I laughed it off, so thought this was unprofessional. It was just an accident.

I asked for a partial discount based on her being rude about it, and the fact that my earring had been ripped out.

So my question. WIBU to ask for a discount? (Which they refused btw).

You can still call them back.

I’ve left hairdressers unhappy (with the cut only) and called after. Sometimes you don’t feel up to it at the time.

More fool you for wearing hoop earrings when having your hair done.

@TheFlis12345

I have a similar earring and hairdressers have caught it with combs a few times. Luckily mine is years old so it doesn’t hurt at all and the style of ring means if you yank it, it just comes out rather than damaging my ear, but every hairdresser who has done it has been absolutely mortified and apologised profusely, even when I have insisted it’s not a problem. Your hairdresser was totally out of order.

100% speak to the manager not so much about the earring.....about her stinking attitude and customer service....

Did you get it put in the accident book?

@Elderflower14

Did you get it put in the accident book?

No idea if it was or not!

@Chloemol

More fool you for wearing hoop earrings when having your hair done.

I genuinely fully acknowledge this. She didn't have to be so rude about it though. It was like I had caused a massive issue. She equally was wearing a ring.

Given that the earring must surely have been visible after your hair had been washed, before your haircut, the hairdresser should have asked you to remove it. And she should not have been wearing rings. Definitely 100% her fault, and the bare minimum should have been that you paid absolutely nothing for today's appointment. Complain to the manager, in writing, when she returns.

Oh look, the hairdresser has arrive

Arrived, even.

If the hairdresser needed it removed she could have requested that.

No she didn’t need to be so rude. You shouldn’t have pays full amount.

If you called and got a voucher would it help?

@SpongeBobJudgeyPants

Arrived, even.

I'll also have to pay £25 to have my ear re pierced if I bother to.

Paid.

Don’t worry that you didn’t say anything at the time. You can now.

Even if you hadn't informed her of the piercing, it is good practice for the hairdresser to check before starting to do anything.
I haven't been to a hairdresser in a long while but I used to have someone come in - I would always ask if she needed me to remove my piercings before she started.

I always wear my stud earrings to the hairdressers, I wear them all the time in bed etc. It wasn’t you’re fault OP, it was an accident. Your hairdresser was at fault & knows it, why didn’t the hairdresser ask you to take them out?

@BoredHoolet are you for real?

@liklypaddy she absolutely should have apologised, definitely shouldn't have spoken about you that way and probably shouldn't have charged you at all.

But @BoredHoolet claiming on her insurance? How ridiculous. No one insurance premiums are so high with people like you around.

*no wonder

I think that OP is less angry about the accident than she is about the hairdresser's cavalier attitude.

TBH - I think that

a) the hairdresser shouldn't have been wearing a ring

b) the hairdresser should have asked OP to remove her ear-ring, and explained that she couldn't be held responsible if it got caught on anything (eg comb)

c) having not done either of these things, she should have been very apologetic and

d) not charged for the haircut.

OP - I'd take this further - get photos etc and also if your top is bloodstained ask for this to be replaced, too

The hairdresser was very unprofessonal - she shouldn't be bitching about you.

Flame them on twitter and facebook

My top is totally bloodstained but I'm hoping it'll be fine once my washing machine has stopped!

As an aside, I always assumed hairdressers would ask you to remove studs if they were going to be an issue. Until one day, dear readers, when I had worn very expensive significant birthday earrings, and one of them got washed down the sink. Hairdresser was quite unconcerned. Said she'd retrieve it from the U bend 'later' whilst I was trying not to scream "Do it now, bitch".

I have numerous earrings and have never once been asked to take them out at the hairdressers! I wear studs and small hoops.

Surely the hairdresser shouldn't be wearing rings at the moment due to hand hygiene/COVID measures?

You absolutely could make a claim if you wanted. Yanbu.

I wouldn’t have taken it further if I thought she was sorry but this person doesn’t seem very professional so I’d contact the manager

Accidents happen but it's how you respond to them that matters. OP, it sounds like you responded very well in that you didn't lose your temper and start screaming, yelling and demanding, and she, quite frankly, should be bloody pleased about that. Not everybody would have taken that so well. She should have asked you to remove it and she should have removed her ring. She should have been falling over herself to offer you the haircut for free and make sure you were alright not be so rude about you to a colleague within earshot. That's the worst bit. I'd imagine the owner would really want to hear about this.