to expect a £200 pushchair to not repeatedly break???

[bamamama]

Having spent £220 on a Micralite Fastfold last November (£160 for pushchair and £60 on cosy toes and sun screen) I have now had a front wheel break off for the third time. I have also had the seat unit come unstitched and the 30 quid sun screen has had to be restitched as well. AIBU to expect to pay this much money for a pushchair and for it to last more than 10 months??? (I'm currently writing a strong email of complaint but they ignored the last one so I know I'm going to get more about this.)

bump

When they sent new wheels, did they give you the upgraded version? My wheel broke off very soon, but the replacement set was much stronger.

Haven't experienced stitching probs ... yet

By the way, I mentioned Mumsnet when I complained ('I'm going to post on Mumsnet to see if anyone else has experienced this ...'). Replacement wheels arrived at speed of light! And I did post, and quite a few other people had had the same problem with wheels.

That would be unacceptable to me. Take it back - its not even a year old yet or contact the company directly.

shocking - hope you get a refund or satisfied with resolution. u must be fuming

never had a micralite

where is it from?

Yes where did you buy it from? Btw if you do get a refund, they have them on sale at the Jane outlet for E100 which is about £78 delivered (according to my nice friend whose maths is better than mine!!)
I don't know if they have better wheels but at least you won't spend so much that way.
I really hope you get your money back, it sounds appalling.

Susianna my friend is after a micralite do u have link for the cheap site

Hiya, I'm afraid I can't do links because my toolbar won't let me c&p anything but the site is www.janeoutlet.es/productes (it's spanish)
Hope that helps!

I bought it from Kiddiecare and the last time one of the wheels came off it took them 3 weeks, loads of emails and premium rate phone calls to sort out so when the stitching went I went straight to Micralite. They did sort that out pretty quickly though.

I emailed them on Monday and so far I've heard nothing. I'm in Oz at the moment so am giving them til the end of the day (UK time) to get back to me or else I will be starting a MN anti-Micralite campaign. And I will be telling them so!

Oh golly I hate Kiddicare. They took 3 weeks to send me a simple refund, live chat doesn't work, returns liks on the site never work, it is all keyed up to make returns as difficult as possible.
I won't use them now
Sorry you had all this trouble.

I had same problem with Mamas and papas. I bought an A3 Pramette from their website - arrived with a popper missing, then U bar bit kept snapping was sent back to be fixed 3 times, decided enough was enough they were obviously unable to fix it, fed up with having to send it away all the time, threatened papers and mumsnet! got full refund! mind you there was a lot in the papers about the probs with Ziko at the time.. would not touch M&P with big stick now.. so would say worth perservering. Mind you I complained to Mothercare about crappy but expensive highchair I bought off them and they basically told me to go poke it !!

I now have my niece's old mclaren and its fine - apart from the famous sticky brakes! of course thats what I should have done in first place but being new mum wanted new pram, just unlucky s'pose

Rosycheeks what was the Ziko problem? Anything I should know about? I bought mine about 6 months ago. Haven't used it much yet.

Yep kiddicare are an appalling retailer i had lots of problems with them - best avoided imo

Scottishmummy did you see the 'link' to the outlet below? it won't work as a link, sorry, but that is the site.

frightattendant- thanks will pass to work colleague when i see her.
"cheap Micralite this link"

all that spanish - too scary for me. i scrape by with bad conversational french

Everyone seems so down on Kiddicare - they've been my first choice for big buys for four years now, and I rather like them.

Never had to return anything, but I did once cancel an order. Delivery is always accurate.

i have had problems with all the prams i bought new..... the first one i got was a travel system (hauck) but the carseat bit used to fall off so i couldn't use it, was given a used graco off my aunty and it lasted till dd arrived so needed a double..... so bought the double (bertini shuttle) new at a cost of £380 for the full package and a wheel fell off in the middle of a shop!!! then i had to have that fixed, ds decided he wanted to walk everywhere so sold it and got a quinny speedi and the brake broke, so got it replaced but still had problems on seat etc, so got a refund and now have a used quinny zapp thats serving well!!!

i hate buying prams now!!!

I think Kiddycare are great if you don't want to send anything back, but once you do it's pretty difficult. No phone number, standard emails directing you to the 'help' pages or the link to 'returns' which simply refreshes the page then about 50 emails and a tracking number or two later you'll get a refund!...IME of course, maybe just me being unlucky.

My Bertini axle snapped, Glaskham. I have a feeling they are great for outback hiking but a load of shopping and a city centre where you have to reverse is too much for the wee thing though a lot of people love them.
It is a minefield buying prams.

I have heard of a two other people having this problem with the micralite, could you mention the sale of goods act not fit for the purpose it was bought for?? Im not legally minded but worth a try get a refund and buy a mountain buggy

I used to Work for Kiddicare.

The Internet and Store are run from the same place with just a different postal adrress.

Do Not you their premium rate number.

Telephone the store 01733 579 175, you will hear a series of options, ignore this and dial 188 this will put you through to Elaine Weavers Wright (the daughter of the owner) who has complete autonomy over the day to day running of the store and internet site and is the person all the managers report to, she makes the decisions, please post this on as this thread is in a long line of many complaints against this company.

DO NOT order from Kiddicare. Why do I say this? From my experience over the past couple of days:

1. You can not cancel your order - even if it is a couple of hours after you have placed it and it has clearly not left the depot. The response they give you is, even though you don't want the item and it hasn't left their warehouse, they will deliver it to you anyway and then ask you to pay for it to be returned!!!
2. It is very difficult to contact anyone in relation to your order

• if you email them, you get an automated response stating that you will be replied to within 48 hours, but the answer will be something along the lines of 'sorry we can't help you'
• if you call them, they are similarly unhelpful. The individual service people are nice enough but they are bound by the inflexible ordering system. It costs 10pence for every minute you are on the phone.
• last resort - post a message on their 'community board', where again you either get no response or a similarly unhelpful message that redirects you to their email enquiry line.

3) If you live in a communal flat area and the gate is shut, they will not bother to ring you/message you before delivering your package. Instead, even if you are home waiting, you will get an automated text message saying that they failed to deliver your package. Also, they are supposed to leave a card with re-deliver options, but in my case, they didn't leave it! 4) If you call the call centre to complain, they tell you to wait around all day and the delivery man may come back to you - they do not specify a time. In my case, despite waiting all day, the delivery man has not come! So now, they've taken my money but I'm left without a pushchair, without a redeliver option, and have to contact them again to start the delivery/return/cancellation process all over again! It's not worth the £10 saving...go elsewhere!!!

mymoomoo This thread is ove three years old!
We get it, you don't like kiddicare