Just for background. I occasionally put something a buy now pay it gradually. I only do this if it's interest free. I also only do this if I can pay it back way before it's due.
Last year I needed a safer TV stand as my other was too low and I could see my son ending up in a&e if he hit his head on it. So I ordered a decent TV stand for £160. Then my pushchair broke a few months later and I added a pushchair to it that cost £150. I had a year on each item. I paid it all off two months early. All done. Zero balance on my balance. Then I noticed very randomly added £70 onto it. I rang them up. Explained everything. Sent proof of all the money totalling the total. It was a nightmare as it was a call center in another country and I really don't think she understood. I called several times over a few days. They kept saying to me I had paid my balance of in the wrong way. I hadn't clicked pay off the buy it now pay later. I kept arguing it. The buy it now pay later went down to £0. Then I said so where has this £70 gone that I supposedly hadn't paid off. They couldn't really answer it.
My partner rang and tried to argue it. Nothing. They threatened the balance would continue to go up if we didn't pay. So my partner paid it and said to them that we won't be using them again. He told them it was no way to treat customers that had spent alot of money over the years. They didn't care about loosing us obviously. Why would they?
Anyhow months have passed. To my shock a cheque for the money same through the post today. They've given us it back. No apology. No explanation. But clearly they have found months later we had paid.
Am I unreasonable to think they should have attached an apology and a letter to explain why they got it wrong. Not just sent a silent cheque?
My son's pushchair was £150 so we pretty much paid for half of it again due the their mistakes. At the time we had to do a smaller food shop because we were shot skint.
Has this happened to anyone else. Just so cross they put us through that last year. I was upset at the time. I have always been so sensible.