AIBU ,to not pay to return a very heavy item to China

[Veganforlife]

I ordered a stepper £105 ,from amazon .it said delivery within a week.
9 weeks later ,after numerous emails to the company, asking where it was ,and it showing ,awaiting despatch on my account,
Amazon contacts me and issues me a refund.
It then shows item cancelled on the order.
Brilliant, so I buy myself a different one ,all good.
Then 2 And a bit weeks approx Later ,I open the front door to find the stepper left on my doorstep ,I’ve 3 dogs ,so they definitely Didn’t knock ,to give me chance to refuse it.
I contacted the seller ,explained I had it and said ,it’s safe ,I’ve not opened it ,I bought another Stepper with the refund,so I don’t need it ,if you paid for delivery I will send it back.
On checking the delivery details, it’s come from China.
The company is ignoring my emails ,and sending me messageS saying I have to pay to return it ,and yesterday’s message ,just said ,we are still waiting ,have you returned it yet ..

I’m happy to return it ,as I have stated ,but I’m definitely not paying to return it ,it’s bloody heavy , so AIBU???

@TrickorTreacle

FIH Mobile is in charge of manufacturing the product (with production mainly located in China), Nokia is providing the brand and a bit of IP, and Smart Connect LP is supplying the funding. As of 2020, production is not only carried out in China, some models are produced in Vietnam.

@DuineArBith

Point out to them that these are unsolicited goods and by law you have no obligation to return them. Tell them if they don't collect the package within, say, ten days, you will bin it.

Unfortunately they aren't unsolicited goods because they were sent in error after a genuine order had been cancelled so the OP has a duty to take care of them until they are collected. She doesn't have to pay for collection though, the company who sent it need to organise and pay for collection at OP's convenience.

DS spent his first term at uni sharing a room with somebody else's piano that was sent to him in error and took months to be collected.

[quote RoLaren]**@TrickorTreacle

FIH Mobile is in charge of manufacturing the product (with production mainly located in China), Nokia is providing the brand and a bit of IP, and Smart Connect LP is supplying the funding. As of 2020, production is not only carried out in China, some models are produced in Vietnam.
[/quote]
Indeed. Designed in Finland. Made in China 😂

Obviously @TrickorTreacle has now stood by their principals, disposed of their Chinese/Finnish phone and won't be posting again.
Perhaps write a letter to MN HQ and ask them to post it for you, don't use a BIC Pen though, they are made there too...

No idea how much they would cost to return but this is handy if you have to return things
www.paypal.com/uk/webapps/mpp/refunded-returns

Also probably no good if you bought from Amazon, not sure if you can pay by paypal for that .
Oh well, hopefully it'll be useful for someone.

Unfortunately they aren't unsolicited goods because they were sent in error after a genuine order had been cancelled so the OP has a duty to take care of them until they are collected. She doesn't have to pay for collection though, the company who sent it need to organise and pay for collection at OP's convenience.

Don't they become unsolicited once the order is cancelled? After all, this was delivered more than two weeks after the order was cancelled, which ought to be more than enough time to contact whoever was arranging delivery and cancel it.

[quote TrickorTreacle]@K4fkaesque

Finnish actually (Nokia Lumia)[/quote]
Interesting choice! The last Nokia Lumia was manufactured in 2014 so you have a piece of history there (Microsoft Lumia from then on until their death in 2017). However even back then the Lumia range was mostly made in China.

The current Nokia range is made by Foxconn in China.

@Pobblebonk

Unfortunately they aren't unsolicited goods because they were sent in error after a genuine order had been cancelled so the OP has a duty to take care of them until they are collected. She doesn't have to pay for collection though, the company who sent it need to organise and pay for collection at OP's convenience.

Don't they become unsolicited once the order is cancelled? After all, this was delivered more than two weeks after the order was cancelled, which ought to be more than enough time to contact whoever was arranging delivery and cancel it.

Unsolicited goods are when a seller sends you an item speculatively in the hope that you will buy it @Pobblebonk or to try and scam you into buying something you didn't want by putting the onus on the recipient to return it. Until the law changed so the recipient could keep the unsolicited goods, it used to be a quite common marketing ploy. I once got sent a box of books that included The Joy of Sex and a Magic Eye book amongst some other pulp fiction purporting to be a "free gift" that was mine to keep if I signed up to their overpriced monthly book club for a year. If you didn't want to sign up, you had to return them within 30 days or pay the extortionate full price of the "free books". Of course, lots of people forgot to return them or bought them because they thought the cost of returning them made it not worth sending them back or kept them thinking that it was a genuine free gift and didn't read the usually very small print about signing up. The law was introduced to stop companies doing that.

Sending an item that has been cancelled is a mistake. The company can ask for it back at their own cost.

@Veganforlife

I will try to contact amazon again today . The most frustrating thing was the weeks the company told me they had already sent it ,and it was on its way ,yet when I checked my account it said awaiting dispatch...

I had this with an item but it was actually stuck at the shipping port in China so hadn't been scanned as "departed", not really the sellers fault.

it arrived 14 weeks later after PayPal had already refunded my money and the sender had claimed for a lost item from the shipping company. They just told me to keep it 🤷🏻‍♀️

I sell on Amazon, 100% you should not have to pay for it. Speak to them directly about it, they always side with customer (...they’ve even refunded people who I had signatures as proof of delivery for 🙄 but that’s another story). You are definitely not being unreasonable

Amazon have not replied to me asking what they want me to do with the stepper ...

Have you tried the online chat option

^FIH Mobile is in charge of manufacturing the product (with production mainly located in China), Nokia is providing the brand and a bit of IP, and Smart Connect LP is supplying the funding. As of 2020, production is not only carried out in China, some models are produced in Vietnam.^

Comments like this always remind me of the episode The Office where David Brent stops the work quiz to go home and get a book to prove his point. Thus scoring one point! I'm not sure why avoiding buying things from China and concentrating locally is such a bad thing? I'd love to see more people avoid using amazon.

We had an issue a couple of weeks ago and did live chat with Amazon and got a refund agreed instantly whereas we’d spent 10 days going round in circles with the actual seller so just do live chat instead of emailing them .