To think that phone company aren't responsible if someone dies....

[pooopypants]

I have my tin hat on and I'm prepared to be shot down in flames. I'll try to keep it brief but provide what detail I can

Older relative, lives alone, won't accept home help, keysafe, personal alarm, carers etc. In any way shape or form.
Has 2 children of OAP age, one lives approx 10 mins, the other approx 20 mins away. Both children shielding.

One of the children has an issue with their BB and telephone account and line is currently not working. Has threatened the phone company that if something happens to the DF, they'll be held responsible (their words).

AIBU to think that you can't hold a company responsible if something happens?
Yes, it's bloody inconvenient but this isn't a case of the DF's line not working, it's the line of one of his children. She isn't listed as vulnerable etc with the phone company, nor does she have a homecare system that relies on the telephone line. Their issue is purely that their line isn't working / receiving incoming calls

What's BB?

No, the phone company cant be held responsible for anything that might happen to the elderly parent, but presumably your relative is paying for a service that they aren't currently receiving, so of course it needs to be sorted out.

If the phone company are dragging their heels in terms of not getting it sorted, if by telling them that the telephone is the only way of contacting a very elderly person, is the quickest way of getting it sorted then i dont see anything wrong with that.

BB - broadband

There is an account issue which is in the process of being resolved.

I just think it's a fairly understandable anxiety response that the child (of OAP age themselves) wouldn't be able to contact their elderly mother/father or be contacted in the event of an emergency.

But you're right that the phone company couldn't be held responsible if the worst happens.

Of course company can’t be held responsible, but panicking people say utter nonsense things as they’re panicking.