Right and fair thing to do?

[babybell17]

So just want everyone's opinions.

We are selling a cross trainer. It is very heavy.
Anyway a lady came round and was interested in it. So we agreed to sell it to her for £100.
She asked us to deliver it as it was only up the road.
Anyway my partner reluctantly agreed but said to her he would need help to get it out other end as it is very heavy. She said no problem.
When he is taking it out of the back of the car she is helping but drops her end and it smashes everywhere. Totally broken.
She obviously doesn't want it now. Not paying for it which is completely understandable.
He says I can't put it back in the car as it will damage the car now but you can arrange for it to be collected as scrap. She starts moaning about this and he said well I think that's only fair given the circumstances.
So we've lost out £100 because she dropped it and now she's moaning about the scrap.

She is taking the piss. They should have both risk assessed the weight and their individual capabilities and if it was too heavy for either of them to safely carry it they should have refused to lift it. I would ask to go halves and ask for 50 quid or more likely if she is being difficult put it down to experience. There may be a volunteer group or freecycle type of group who may take it.

He didn't ask for half because he didn't want the argument (I would have!).

if she didn't give you the money first then it was still yours - she broke it and she can buy you a new one....
If she gave you the money first then tough shit, she broke her own property.
That's my view but not necessarily how I'd feel able to spell it out to her!
In future take money first and don't offer to deliver... not helpful now, I know - sorry. It's a crap situation.

Yes, I think you are being very fair and understanding.

How annoying for you. You've been very fair i.m.o.

You're being more than fair - she'll probably get something for it from the scrap merchant won't she? She's a CF.

She dropped it, she should have paid for it.

Tbh he shouldn't have agreed to deliver.

Yes he regrets delivering. He didn't want to but she gave him was practically begging him as she didn't have a car and it was only up the road etc. Big Mistake. Definitely learnt our lesson

If he was delivering, ideally he would’ve left it outside and not involved her.

Yes but the condition of delivery was that she would help him at the other end. One person at each end of the bike