To be upset at this ebay feedback?

[tullytwo]

Have recently started selling stuff on ebay - just clearing house out really - and have a 100% rating as a buyer and seller.

Anyway someone bought my Harry Potter books (5 of them) and I bubble wrapped them individually and put them in a standard Royal Mail parcel box which I padded with newspaper and sealed with loads of masking tape.

So received neutral feedback from buyer stating that box had ripped and was unsuitable for purpose but he stated that he is sure is wasnt me!?

AIBU to be upset - surely if that happened it was beyond my control and as long as the books themselves were unharmed I surely deserve positive feedback?

I know this is a bit daft but was v proud of my 100% positive feedback and I know this doesnt affect that but it isnt positive its neutral iykwim?

what a cheeky fecker its not like he bought the bloody box is it, the books where fine so he shouldn't give a shit, i hope you left him a neutral the whingeing todge bag!!!

Bit unfair, but at least it doesn't affect your feedback score.

slightly unfair, but it was only neutral not negative.

Don't sweat on it too long, it's not worth it.

I'd be sooooo hacked off!!!

I'd leave a comment underneath like "No control over ROYAL MAIL!!" or something so people knew it wasn't my packing

I would respond saying 'sorry, items were well packed but I cant help what happens when in transit' That way people know it's not you packing stuff that is to blame.

I'd email him. He has already acknowledged it wasn't your fault, so explain to him that you are upset about losing your 100% record for something outside of your control and politely ask him to reconsider. It might work! THough, I really wouldn't stress about it, because if you sell regulalry you are going to come across buyers that are absolutely unreasonable and trying to avoid getting a negative off of one of them can be very difficult and costly!

I've left positive feedback for someone who has poorly packaged something and as a consequence the item has broken/become damaged (happened twice now).

However, they rectified the situation, and re-sent the item, well packaged.

Can't complain about that, can you?

Try not to worry about it. As someone else said - neutral is better than negative.

masking tape? really?

brown packing tape all the way. masking tape is poop.

but i wuld leave him neutral for lack of contact after recieving item to tell you hewasnt happy.

oh - didnt see it was masking tape....

i'd do what LVOC said

Please dont email him. And please dont retaliate. How you deal with this will say a lot more about you as an ebayer than a mere neutral.
Seasoned ebayers knows that this may happen sometime. I dont think this was so bad. I agree with Low Fat's idea of what explanatory comment to make. It shows you as a thoughful and understanding person to do business with, rather than retaliatory, which is more damaging to your overall ebay reputation. 100% feedback score means little in the grand scheme of things, a neutral means even less. Dont worry, you are doing grand.

I scout the feedback for the comments and decide on whether they were justified or not (ie seeing as he said it wasn't in your control, I'd see it as a "good" transaction and mardy buyer) and then still buy off you

Some people just look at the numbers, but to be honest, most people look at the actual comments

sorry it was brown packing tape - bought it in post office too - not masking tape that is pants!

brown packing tape is waterproof thats why I bought it and sealed all the books individually so that if package got wet hopefully the books would survive.

I have emailed him - v nicely just to say I was a bit upset at his comments and that really he was being a bit off for leaving neutral feedback for something that was in his own eyes not my fault.

Will wait and see respose but no I wouldnt ever leave a ranty reply to his feedback - would take the high road

I have responded word for word what LowFat said to post and will do the same on his feedback.

I know its not the worst but do think it is unfair - moan, whinge etc.!

YANBU, it would upset me too. I sold a CD on Marketplace and put in the listing that there was a small scratch on the box but the disc and inlay cover were in perfect condition. The buyer still felt the need to leave feedback saying 'Everything in order apart from the small scratch on the box' - FFS!

Just to let you know that I emailed him and received a very nice reply. He apologised and said he was tired when he left the feedback and I was right it should have been a positive response and could he change it.

I said not to worry as withdrawing it could look worse but thanks for acknowledging it should have been a positive one.

So I feel a bit better!

On another note one of my other items has had its payment withdrawn due to insufficient bank funds! AAAAAGHH!

some e-bayers are nightmares. a friend of mine used to run an e-bay shop selling lingerie. One stupid woman gave bad feedback saying. "ordered wrong size so had to give it to my daughter. very disappointed" How on earth was that my friends fault. silly moo.