Waitrose (and other shops) click and collect help

[kitty120612]

I have now had a click and collect from Morrison's and tesco during this lockdown, morrisons were great, they had all the info on their site, explaining where to go, to stay in the car and they would bring the order out, there was no contact whatsoever and I Felt I and the staff were kept safe

Tesco on the other hand had my anxiety sky high, I had to get out the car and pack my own shopping (not laziness but morrsions seem to have got the right idea keeping people in their cars) I watched others before me chatting to the tesco employees, right next to each other, no gloves or masks worn by either, brushing past each other, touching etc. I wore gloves, told them I wasn't coming near them etc but it was not a nice experience, they were perfectly pleasant but it didn't seem like they were taking it seriously!

Anyway that is all sort of but not irrelevant, but has made me realise no all shops are equal In their efforts to keep staff/customers safe. I have an order to pick up from Waitrose next week and am a little anxious about what to do and can't find any info at all on their website!

Has anyone done a pick up from them and if so what was the procedure and how did it work?

Thank you

Hi
I had a waitrose click and collect yesterday and it was a totally different experience to the one I was expecting. You have to go into the store to collect it. It was great in the respect that everything is kept frozen and refrigerated until you get there but not at all good if you're vulnerable which I am. I don't know if all stores are the same so maybe worth you checking.
They did all have ppe and kept their distance but I wasn't even expecting to have to leave the car.
Hopefully your local one will be different but maybe worth calling them.

Morrison’s will be bringing your shopping out to you as they don’t usually offer click and collect - their deliveries come straight from a warehouse, not from store, so their click and collect won’t be picked in store in the same way the ones who usually offer click and collect do. That might be why the others are basically just doing what they’d normally be doing for C&C customers.

Tesco and Sainsbury’s: they ask your name from the car and tell you to stay there. It’s in a specialist area away from the store. Then they bring your shopping out in crates and let you know it’s there and then retreat, so you can load up and drive off. The cars are spaced out and staff stay well back.

Waitrose: hoards of people waiting in a small space while they bring the shopping down from upstairs. Wouldn’t do it again.

I’ve not used Morrison’s or Asda as we don’t have them near but it sounds like Morrison’s system is even better than Tesco and Sainsbury’s.

My Tesco experience was the same as Winterwoollies, except that at 10am I was the only one there so I can’t say how it’s handled when it’s busy and also I was asked if I wanted the car loading or did I want to do it myself. That was my first experience of click and collect and I’ve got another booked for this coming week but that’s at a different store and time so it may work differently.

Waitrose is go to Customer Service desk (near front of store, past the flowers and baskets at my branch). So you have to queue up with the people who are actually going round the shop as you count as one of the maximum number allowed inside. They then disappear to the other side of the store and bring out your order in crates which they leave 6 feet away from you.
It wasn’t crowded when I did it, but I can see it not being great if several people turned up at once for the same 2 hour slot, although they would still have to queue I suppose.
It’s like the John Lewis Click and Collect they normally have but it takes much longer. I get the feeling my local branch doesn’t normally see many grocery pick-ups, unlike Sainsbury’s who have dedicated delivery vans on their car park and a space to pull your car up alongside.

I did a click and collect with Tesco yesterday. I had to I had to get out of the car and unload all of my own groceries into the boot. I thought this was what happened at all Tesco’s

With Asda, you message on the App to say when you're leaving home and when you have parked in the designated Click and Collect area. The staff bring out your shopping, ready bagged, in crates and put the bags straight into the boot. No getting out of the car or coming into contact with either staff or other customers. Very easy and civilised.

I should add that the bags all seemed to be rejects. This week they all had just one handle

You pick up in store for Waitrose it's fine just keep distance you will have to queue to get into the store go to the customer service desk give your name make sure you already have a trolley if it's a lot of stuff to collect the staff at Waitrose are amazing and it's so efficient nothing to worry about Op good luck

My Tesco one was fine hadn't done it before but was easily

Pressed too soon a Tesco was easily signposted. They walked the bags over to a central point then I went to get them. No drama.