My aunt and uncle lived in 3. The first was run by RC nuns and was wonderful. It cost 1500 pounds a week for both of them (12 years ago) but the quality if the care, the level of privacy, dignity, consistency of staffing, medical care, food, spiritual and social care was fabulous.
Then she died and he moved to a council run home for people with his health problems- again it was really good quality care and cost £600 a week. Not as nice surroundings and not the same level of accommodation or privacy but the staff were wonderful and he was happy there and always treated with warmth, care and respect.
He developed dementia and had to move to another home - brand new build, run by a large northern chain. It cost £3200 a month plus £140 a week nursing fee which was the only bit that was paid for. So £3760 a month. I looked at every home within the local authority area that dealt with dementia patients. Every single one was horrible. This was the nicest by far. But what happened quickly was there was a rapid turnover in staffing because of the really low wages they paid, nothing was taken care of - they constantly lost his clothes, although all had his name sewn in. They lost his toiletries - I would buy 6 tubes of toothpaste, deodorant, shower gel, shaving stuff, shampoo and within 3 weeks it would be gone. There were some lovely staff but some awful quite nasty staff who treated residents with very little respect and made fun of them. The rooms smelled of urine. It got into trouble with the CQC and a new manager was brought in and over a period of 2 years it gradually improved.
He was there 7 years and by the time he died it was just over £1200 a week and was rated Good by the CQC.
The owners are millionaires, live in a huge house , drive very expensive cars and are Tory party donors.
In total he spent over £500,000 on his care. He spent the last 3 years of his life unable to speak, walk, feed himself, doubly incontinent, knowing no one, and sitting slumped in a wheelchair all day looking at nothing, paying £4,900 a month to do so. It was awful to see.
Adult social care should not be a business. It should be a social service that is part of our welfare state. No one should be creaming off profits from money given for the care of elderly, vulnerable people, or from those people's life-savings,