Over the last four weeks not a single company in the building my office is in has received any mail, no letters, leaflets, magazines, etc. nothing at all.
I contacted Royal Mail two weeks ago on Twitter only to be told that they are doing all they can to deliver mail as quickly as possible. Since, I have tried to reach them on phone, but gave up as I cannot waste "at least 30 minutes" on hold.
Today I contacted them on Twitter again only to get this response:
"Despite our best endeavours, it's likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences."
Now, don't get me wrong, I fully understand that there are service disruptions, even expect them as almost nothing is running as normal at the moment. All courier companies we use currently have delays, it is just the "new normal".
But having no mail in four weeks is not "a reduction in service levels" it is no service at all.
Our company alone would have received somewhere in the region of 120-150 letters in that time frame. There are another 10 companies in the building, so there would probably be a whole sack just for our building. There are another 12 office buildings on our stretch of the road.
While most companies are WFH most of the time, mail still gets checked regularly and the landlord ensures the front doors and letter openings are accesible during normal office hours.
This is in Central London, so not like they have to make a detour somewhere remote to deliver.
Just to add, I only go into the office a few days a week for stuff that cannot be done remotely, everyone else in the company is WFH, so it would be me who has to deal with any mail. As we import a fair few shipments a week, we get letters from HMRC regarding duty and VAT all the time. These have to be checked against other papers. Even if we got our mail now, I would mean at least two extra "office days" as this is not something that can be done from home.
AIBU to expect a better response?