Oliver's Travels - holiday booking

[harriethoyle]

Posting for traffic and I'm afraid it's a massive first world problem, so apologies for being so trivial in advance.

Booked a villa through Oliver's Travels for a May holiday in Europe. Now can't go - flights have been cancelled and am assuming we will be caught by FCO advice not to travel anywhere unnecessarily even if lockdown is lifted.

Oliver's Travels have been AWFUL. Won't provide the contract they say we are bound by, refuse to refund our booking (which now can't be performed) and have said either cancel and claim on your insurance (we'd lose the premium) or rearrange (frankly, would rather remove my liver with a spoon than deal with them any further).

Has anyone had this experience with them or have any tips as to what to do next? I really don't want to let them get away with such shoddy behaviour...

To get a copy of the contract could you try and make a subject access request under GDPR. Check their website for their privacy policy which should set out what personal data they hold and who to contact to get a copy if it. If they refuse to provide this you can then contact the ICO ico.org.uk.

Once you have the contract you can work out the next steps.

Thanks @margaritatime will put a DSAR request in - from the Trust Pilot reviews, I suspect I'm not the only one this is happening to!

We have hols booked for August with them. We have asked if we can defer which we can, so just holding off changing the date in case by some miracle we get to go still.

I think their rationale is that the contract is between us and the property owner rather than them. Basically they just sit in the middle and take the middleman fee. I saw a post the other day about Sykes cottages which I think is a similar set up.......

I'll look for that thread @toomuchgoingin, thanks