To be worried about being without power for weeks?

[Artus]

Today we received an email from Scottish power saying we had asked to change electricity supplier on 2nd March. We havent!

There is no way to contact them by phone, all avenues reach a dead end. There is nowhere to alter this on their app or website. We have emailed and tweeted.

Will we be cut off? Amy suggestions?

Their customer service number is 0800 027 0072.

Does the letter say anything more? When we swapped bulb dealt with it all and I had letters from both them and npower saying the swap over date/final bill from npower.

Could you try doing a twitter or social media shout out for friends and family to ask if anyone knows anyone that works there?

I’m surprised that there’s no answer on telephone or email though, I’ve been online shopping with small companies and they still have support remotely!

I believe changing supplier without authorisation is called slamming.
It won't cut off your supply, but could be a pain to sort out at the moment.

www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

This sounds dodgy

Sadly this is real. On the app all info on electricity has disappeared, we are dual fuel and the gas info is still there.

We have phoned the number suggested, they refer all queries back to the app unless prepayment. Even tried that but no, back to the app. Supply issues, only numbers for national grid.

The email has sent us a final bill, which of course I dont want to pay.

We have emailed but Twitter says they are not replying.

I just need to know they wont switch off the supply without notice

I should add there is no info on who they think the new supplier is. Are companies taking on new customers at the moment?

Just to follow up , l got a real human by selecting the prepayment option, even tho we do not prepay. The email is an error and I have been assured we wont be cut off. Panic over. I think it's the isolation that fuels worry that normal channels for communication have been cut off. Thanks for all replies.

Best wishes OP, glad it's resolved.

Glad it's all sorted.

phew