Sorry, this is long. Recently moved. Neither DH or I are great at DIY. Needed various DIY jobs done around the house (curtain rails put up, sticking doors planed, lock put on shed, plug socket moved etc). Completely failed to find a handyman, so called a recommended builder to ask for handyman recommendations, and he said he could do the work. Quoted £25/hr + VAT. Sent his Carpenter, apprentice and an electrician. Electrician was there for 5 hours. Apprentice did several jobs very badly (wonky shelves, damaged paintwork) and builder said he wouldn’t charge for the apprentices work. Carpenter was at the house for 5 1/2 days....and during that time spent 1/2 day redoing jobs because his first attempt wasn’t good enough- blinds not central, curtain pole cut shorter one end than the other etc. I supplied almost all of the materials.
Bill arrived; £2400 (£2k + VAT). Wrote to builder asking for bill to be itemised. Said I didn’t think the materials he bought could have come to more than £100 and he appears to have charged us for 11 days work not 6, based on a 7 hour day. Builder writes back saying working day is 8 hours, but reduces the bill by £400 (ie 2 days work).
Carpenter turned up somewhere between 8.30 and 9.15 everyday and was gone by 4pm and sat in his van for an hour having lunch. At best he did 7 hours work/day. Builder listed the materials they used and totals it as £434. I’ve look up said items in Screwfix, and without a trade discount they come to £79.
Have written to builder again asking for a properly itemised bill including receipts and telling him we are taking 11 hours off his labour bill to account for the lunch breaks and the time spent redoing jobs.
To give context we had 2 amazing carpenters where we used to live (south east). They charged £200/day, worked hard and did a brilliant job (we did a high end whole house refurb and extension). I never once questioned their invoices, nor did I feel the need to keep tabs on the time they came and went or how long they spent having lunch. I just think this builder is taking the piss. AIBU and WWYD?