Sorry for the long post but there's quite a lot of points and don't want to drip feed!
I received a call last week while I was at work from the council saying that they wanted to move me to a longer term temporary accommodation. As I am not directly homeless and already in temporary they said there would be no rush and they would look for a suitable property
I received a call the next day from a landlord asking me to collect the keys for a property as I was expected to move in immediately. I had no knowledge of this and called the council.
They stated that I had received an offer letter via email at 3.30pm the previous day informing me that I would be expected to move, and if I refused the property my current accommodation would be cancelled and I would be made intentionally homeless.
I had no internet so had not seen the email. I informed the council of this and they said they would ask the staff member who arranged the move to contact me via telephone ASAP.
I heard nothing from her so the next day called many times and was told that she had emailed me giving me a 12pm deadline to arrange to collect the keys and move in or she will take it as I am refusing it. It was just after 11am when I was told this. She must have known that I wouldn't see the email as the other staff member confirmed that they had made it clear that I needed to be contacted by phone.
Due to the current lockdown I have no friends or family willing to help me move (which is understandable), I don't drive so would be travelling on the bus with my 6 month old daughter which I have avoided since the lockdown due to the risk. I have also moved at the beginning of last month which cost me a lot so I don't have any spare money to hire a van.
I'm also a key worker and work 5 minutes walk away from where I currently live. My new accommodation would require me to get 4 buses to get my daughter to childcare and then to work.
My mum checked my emails for me and they have now said I have until Monday to move but this doesn't solve any of the issues!! Unless I am expected to move my furniture one by one on the bus for an hour and a half each way 
I have contacted the mp who has spoken to the council but as it was friday afternoon I have not had a response from either him or the council and have no idea what to do. It's literally impossible for me to move by Monday and by the time I'll receive a response it will be too late as I will have a matter of hours to either move or be made homeless.. Can anyone offer any advice?