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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To rant about a customer complaint?

115 replies

Superlooper · 01/04/2020 18:22

Just need to get this off my chest Angry

Frontline essential staff who are still working, serving customers when the rest of the country (non essential workers) are told to stay home and stay safe and getting paid to do so in many cases. Meanwhile many frontline staff are stressed and worried and have to keep working.

So this customer puts in a complaint that the person who served her didn't serve her with a smile.

AIBU to be mad with this customer?

(I will hopefully calm down before I respond)

OP posts:
StudentMummy20 · 03/04/2020 07:43

@ValleyOfTheTramadols oh do one.

COVID-19 is getting the young and healthy too, no one is immune from pneumonia which serious in everyone. It is causing severe pneumonia.

countrygirl99 · 03/04/2020 08:11

valley of the tramadils was it wrote the complaint or are you thick? Sorry to be so blunt but you clearly do not understand the situation and the risks to anyone I a customer facing role.

Ledkr · 03/04/2020 08:31

That's so bad. I always chat to the workers and tell them how brave they are, one young girl was nearly in tears telling me how scared she felt Sad

Palma1 · 03/04/2020 10:02

YANBU what a pathetic person. Can't account for stupid inconsiderate moron. Shame on them .

clareOclareO · 03/04/2020 10:12

Customer asked if something not on the shelf could be in the back. (Slight sense of entitlement here?) Employee said no and walked away (according to the customer).

To be fair, it seems a reasonable thing to ask. Deliveries arrive all the time at the moment, it is plausible that whatever product the customer wanted might be about to be put out on the shelves. If the customer's report is accurate, I can see how it might seem rude for the member of staff to be so blunt.

Remember that although this was probably the hundredth enquiry the employee had had to deal with that day, it was the first time this person had asked it. Each interaction is unique and in customer-facing roles you can't say "I'm polite in 99% of cases" because the other 1% matters.

OldEvilOwl · 03/04/2020 10:19

I work in a shop doing takeout coffee/pies etc and bread. This week I have had complaints that there wasn't much choice, and that there were no pasties available for vegetarians. Fuck off! How is a pie essential anyway?

Willow2017 · 03/04/2020 11:24

YABU. It sounds like the member of staff was rude.
Not having a smile permanently plastered on your face when dealing with abuse and complaints by ignorant people all day is rude?

All food service staff are really being asked to do is their normal jobs.
Its not normally risking a pandemuc virus though is it?

it doesn’t pose much risk to their safety — at least not as much as you’re making out.

Coming into close contact with about 300 people a day isnt a risk? Having things thrown at them because a customer is pissed that they cant have 6 of one item is normal? Having customers scream abuse at them for the same reason is normal?

Get your head out your arse. Its not normal circumstsnces by any stretch of the imagination.

iklboo · 03/04/2020 11:30

Not grinning like an idiot (on command) is rude now? I suppose you walk round with a permanent smile on your face do you?

Stop trying to be controversial for the sake of it.

Vanhi · 03/04/2020 14:18

All food service staff are really being asked to do is their normal jobs.

At my local Tescos the queue is out around the car park with hazard tape to show where each 2m point is. A temporary queuing system has been rigged up using upside down trolleys and hazard tape. Staff are having to disinfect trolleys in between each use. No part of this is normal for supermarket staff.

As I said, if they’re vulnerable to Covid then they shouldn’t be working, and if they’re not then it doesn’t pose much risk to their safety — at least not as much as you’re making out.

Every human is vulnerable to COVID, some more than others. But any of us could get it and any of us could be the one who reacts badly to it or has an undiagnosed underlying health issue that makes it deadly. And supermarket workers could have an elderly relative at home or child with asthma who would be in the more vulnerable groups. They're not being asked to do their normal jobs - they're front line, vital staff in a global and deadly pandemic. No-one signs up to that for £8.21 an hour.

Astrid09 · 04/04/2020 02:55

@ValleyOfTheTramadols
You are talking rubbish this virus is a danger to everybody have you not heard of the poor 13 yr old boy who died and was 100% healthy and there's been a baby a few months old 100% healthy died, a dad who was in his early 40's died had no health problems and that's just few theres even been front line workers who've died so your post I'd wrong. It poses a huge risk why dont you give it a try. People like you make me sick. Watch the news before making such a ridiculous comment. I think it's so wrong that 3% of people think she was unreasonable. I'd love to know who and make them work on the frontline. Awful people.

Slipslide2020 · 04/04/2020 03:24

@ValleyOfTheTramadols I’m sure you are making that comment from your toilet roll lined home office with no partner almost having a breakdown everyday because they have to be in contact with hundreds of people everyday but has to do it because otherwise no bills would get paid. Have a bit of empathy.

SapphireSeptember · 04/04/2020 04:25

@ValleyOfTheTramadols

In the nicest possible way, fuck off. I never started working in a supermarket (in the cafe) expecting to be on the front line in a pandemic. I'm not doing my usual job and neither are my colleagues, and I'm having to deal with idiots who don't stay the hell away from me, cough without covering their mouths and lick their fingers/hold their money in their mouths before handing it to me. Last time I was put on checkouts I went home after having a panic attack, so the past few shifts I was in I was on cleaning duty.

Also there are plenty of people who were perfectly healthy before catching CV and have ended up dying from it, so that argument doesn't wash either.

@Sparklingbrook Too right! I'd much rather be at home. I'm currently on holiday and I'm going nowhere near any shops, although I am dragging myself out for a walk tomorrow.

Longdistance · 04/04/2020 04:46

The only response acceptable in these circumstances is ‘go away!’

FelicisNox · 04/04/2020 14:07

YANBU and it falls very much I to the category of "1st world problems".

I agree with @Thehop response.

Useryokyesno · 04/04/2020 15:42

Lordy! What is wrong with people. This actually genuinely sad. That someone would complain about that at this time. Just wow.

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