AIBU to think this John Lewis Policy is dangerous?

[SquashedSpring]

Earlier this week I posted about John Lewis refusing to do contactless deliveries.

Reading their Twitter feed today it appears that their policy is for delivery drivers to call customers on the day to ask if the household have any corona symptoms. If they do, the delivery is cancelled, if they don’t it goes ahead - but they are still appear to be refusing contactless drop off.

This is a terrible policy. People can be asymptomatic, people can be infectious before showing any symptoms.

Shockingly, they are trying to take some kind of moral high ground with people who are asking for contactless delivery because they are isolating. This was their response to one person:
“our business made a decision to protect our drivers & our customer's safety. I'm sorry you don't agree with it. In this situation, we're not taking any chances & neither should you expect us too.”

They appear to be ignoring people who are asking outright if they are doing contactless delivery.

All of the other companies I have heard about are now leaving parcels at the door, knocking and moving to a safe distance while the parcel is taken inside. Why is John Lewis refusing?

I've got a TV coming Monday......I hope I can lift it on my own. I expect them to deliver it to the doorstep.

(I didn't order it)

The stuff that JL deliver themselves is large household goods like washing machines and sofas that often need carrying into the house by two people. Anything else will be sent by a regular courier eg Hermes or DPD who will leave it on your doorstep, ring the bell and step back.

mumwon, I am pretty handy and can do plumbing. However, I have tried and can't disconnect this particular integrated appliance. I also have a broken foot, which makes carrying all the more tricky. I am also 5 foot and 6 stone. The sodding machine is bigger than I am.

I had a bed & mattress delivered by JL on Friday. Totally contactless. They didn't ask anything about symptoms when they called beforehand but left everything on front step. Bit tricky to lug everything in by myself but totally understandable. The delivery guys were well over 2m away at all times

Not sure whyJL are continuing deliveries if that’s how they want to behave, either deliver or don’t.

They are quite happy to continue with click and collect which is making customers leave their house to travel to Waitrose to collect. Is this essential travel? I think not.

JL had better not decide they're dumping my delivery on the doorstep and Going Contactless. It's a washer dryer, and I have paid extra for removal and installation.

It says on their website that home installation isn’t available. ☹️

Ugh. It was when I ordered.

In view of these replies, it seems that perhaps their customer services could do with being a bit clearer.

When I spoke to customer services and read the Twitter thread, what I took away was that they weren't offering contactless, which clearly isn't the case, so apologies to John Lewis!

If as an extra precaution they are not offering contactless for people in 14 day isolation, personally I have no problem at all with that (alhough I realise this could cause problems for some people).

If they just said 'You can have a contactless delivery at the end of the fourteen days' I think this would clear up a lot of misunderstandings.

cantata

You might be able to find someone else to fit it though. We had a problem with our boiler not working and an engineer from a local company was allowed to come into our house and fix it as it’s classed as an essential service. Having washing facilities I imagine would be the same.

cant some of their deliveries will of course be essential. My dd has completely outgrown all of her shoes, to me and most people it is essential to wear footwear.
Unless we are returning to times humans lived in caves and scurried around barefoot, I need to buy shoes. Other might be in dire need of other things, I think it is great they are still offering a service!
What are we supposed to do without shoes for three months?!
For the pensioner stuck in a flat, her TV is a life line would you deny her a replacement so she can get through the next 12 weeks? Of course not.

I for one am very grateful to JL they are helping me with all sorts of things, and their deliveries are on time, and just as good as they always ere (and I am assuming this can't be easy right now)

*are

John Lewis left a wardrobe last weekend. They phoned to check we were there, then propped it up against our garage. They didn't even ring the bell. All seemed very sensible and safe.