I'm a regular poster but NC due to this being a bit outing
So due to go on a hen weekend in 2 weeks . Cost £1800 for a large house for the weekend for 12 people. Obviously this isn't on now and the bride is having to consider her wedding my not go ahead and is naturally distraught having been planning for 2 years .
The company are refusing to give a refund. It's 5 hours from where we live and they say they will hold the date for 12 months but the wedding if it goes ahead is too soon for us to organise again and if it doesn't could be another 2 years away now.
We have asked for a refund but they refuse saying they are not cancelling .
Is it unreasonable to ask for a refund?