To think Ocado could do more to communicate?

[GarlicBreadItsTheFuture]

I have been a customer of Ocado since they started trading and I absolutely understand that these are difficult times but frankly their communication has been utterly woeful.

So far they have closed the editing window without notification, dropped half of one order off the van because the van was too full (just my normal order), deleted all future slots, cancelled my elderly parent's order, delivered one order in full despite telling me that various items were going to be missing and then today I have sat in the queue to log in twice getting to the end of it only to be put back to position 14000.

I know it's difficult, but just let people know what is going on. I need to be able to look after my parents who are in their 80s and my Dad has COPD so is vulnerable.

So disappointed in them. Have tried twitter but all they do is respond to positive #Ocado are so wonderful messages.

Shop with a different supermarket. Ocado’s virtual queue is just laughable, I went on purely to see if it was real and was placed in position 13675 which a two hour + wait . Other supermarkets have 2-3 week waits for delivery slots but no ridiculous ‘virtual queue’.

They've just sent me a message saying "good news, your delivery pass has renewed!" I'm so excited to be paying for absolutely nothing right now.

I've just had the delivery pass too.

There are no slots with alternatives either round here.

They should be making priorities I think.

If I pay monthly and have done for years (since they started in our area) then why shouldn't I be of high priority over someone who managed to sign up a week ago?

If I have a reserved slot in place (fortnightly) then why isn't that being prioritised over others?

I had a delivery yesterday ( a reserved automatic one) but wasn't able to edit it at all. The one time I did get in I didn't dare change it in case I got logged out or it crashed again leaving me with a cancelled order. You can't use the app to just use add to order without the risk either.

Both Dh and I are classed as key workers. I am also an at risk group. We are both working from home and have been in isolation for a week and a half as it is. Getting deliveries is now impossible.

I really hope they get their act together as it's making me question why I pay so much with them every year right now.

Who areyou. - where we are none of the online supermarkets have any availability at all for the three week period. You can't look beyond that. I tried every online supermarket company I could think of and one available for delivery or click and collect.