Don't, just don't.
We are all hanging on by a thread just now. We don't have the time to be investigating and responding to why your appointment 2 months ago was delayed. I'm trying to get ppe for staff visiting covid positive patients, and while I feel bad about the fact that someone in a clinic didn't hold the door open for you I just don't have the time or energy to respond to you within 5 days. I can't ask people who are desperately trying to get enough staff to visit dying people to take time to investigate why district nurses didn't arrive in time 3 months ago to change a catheter. I care about you, I really and honestly do. I want to provide a good service to you. But I can't do it all.
So don't, just don't.