Booked a holiday with tui last year to go to spain.
Recently had an email to say they've changed the flight provider from a 3.5* provider that we specifically chose (over easyjet flights later in the day) and paid extra for that particular flight as the amenities included free wifi, great reviews on seats being comfy etc which with kids was a massive consideration;
To an airline I'd never heard of, nor had anyone else I spoke to!
On reading up on this airline it shows absolutely horrific reviews (1* overall with 1000's of reviews) and none of the things we'd specifically paid the extra for.
I've obviously gone to tui and explained I'm not happy about this, especially as we have paid more for the above reasons, and they came back saying they'd look at switching our flights. Evidently all flights have been changed to this 1* provider. So I asked for the difference between the easyjet flights we would have booked and the more premium ones back (£400 difference!) And they've come back saying no.
Am I being unreasonable to push for this part refunded? I completely understand that airlines can change etc but when you pay a higher rate for a particular service and they don't even come close to matching it, it doesn't seem acceptable that they won't refund the money that I would have saved in the first place?
Or any advice on where to go from here.