Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hermes Delivery

64 replies

HotTea03 · 10/03/2020 12:56

Hello

I believe this is in the right place but have Hermes changed their delivery style?! I'm perfectly willing to be told I'm unreasonable but find the situation below a little odd.

We have recently moved house and very rarely shop online. However, I have just had a knock on the door from our local Hermes delivery lady who popped round to introduce herself.

She mentioned that she has a parcel for us and gave me her card and mobile number (but no parcel). Said that she will keep our parcels at home and we can call around and collect it when we want to as she gave up delivering as a lot of people arent in so rather than sending them back to the depot at the end of the allotted time she will keep them and people can pick up from her house.

I explained that we might not know whether we have a parcel via Hermes as sometimes the delivery doesnt tell us or provide tracking information. For example, the parcel I am waiting for has no delivery information just a 'standard delivery within 5 working days' clause. So how would we know to collect it? And we were told to list pop round on the off chance!

Explained I work from home a lot so would prefer parcels to be delivered in first instance but she said she can't do that.....

As she was leaving I asked for the parcel she said she had.... and she said she left it at home in case we weren't in and to pop round to collect it!🤣

My partner and I are pretty bemused and just looking at each other about what just happened. It seems as if this is the normal set up around here and just feel a bit put off that I'll still have to collect my parcel a mile away. I understand it must be annoying delivering parcels if no one is home but this seems a bit odd.

I am completely baffled!

OP posts:
Comefromaway · 10/03/2020 15:19

I would definately complain. My dh can't drive for one thing.

Lunafortheloveogod · 10/03/2020 15:20

Weird, I’d get it if she came with the parcel and offered a “collection” type service if you weren’t in.. could be handy if you lived round the corner and hadn’t ordered something heavy/big/have no car.

But not even attempting to deliver the feckin thing is madness! I’d have told her I paid for home delivery... meaning delivery to my home not hers. I know they only get paid for parcels delivered not ones they couldn’t deliver/leave in a safe place and not an hourly rate but FFS sitting at home with a cuppa n everyone’s parcels isn’t the answer either.

underfall · 10/03/2020 15:26

”I’d get it if she came with the parcel and offered a “collection” type service if you weren’t in.. could be handy if you lived round the corner and hadn’t ordered something heavy/big/have no car.”

Illegal though. Would you really be happy if your parcel was intercepted by a stranger?

CoralFish · 10/03/2020 15:30

Would you really be happy if your parcel was intercepted by a stranger?

It hasn’t been intercepted though. She is the Hermes delivery driver, but instead of delivering parcels she is asking recipients to collect them from her house!

TheReluctantCountess · 10/03/2020 15:33

That’s really odd.

underfall · 10/03/2020 15:38

”It hasn’t been intercepted though.”

Apparently, it has.

”She is the Hermes delivery driver”

Maybe, maybe not.

*”...but instead of delivering parcels she is asking recipients to collect them from her house!”

Let’s hope the OP will update us on what happens.

WhatICallMyUsername · 10/03/2020 15:45

I've been looking for a job working from home once my maternity leave finishes. I hadn't considered delivery driver HmmGrin

weeklycubrun · 10/03/2020 15:56

This sounds well dodgy. Report

Weregoingonanadventure · 10/03/2020 15:59

I kind of have this with DPD. I live in a small village and the DPD driver is 2 houses along from me so if I'm not in, she writes on the card "it's at my house; just pop round" but if I am home, she delivers it to me!
Your hermes lady sounds batshit.

CuriousaboutSamphire · 10/03/2020 16:08

In our last house the hermesy lady would flag you down as you drove or walked past her to let you know she had a parcel... you could decide to take it, have her leave it round the back or pick it up on your way home.

Small village in the middle of nowhere, her patch was ridiculously huge with very few houses. But she always had them with her, would attempt to deliver.

Before you report her ask a neighbor or two, maybe this is a solution that the village as a whole appreciates.

Piffle11 · 10/03/2020 17:14

My Hermes man is great. He told me they are paid by the parcel, so your woman will be coining it in for sitting on her backside. Report.

DoTheNextRightThing · 10/03/2020 17:47

God that would drive me bananas. I cant drive. The whole reason I get stuff delivered is because I can't trek a mile across town to collect it.

No wonder you're laughing though. I've never heard anything like it!

DoTheNextRightThing · 10/03/2020 17:48

I'm now just imagining ordering from Just Eat and the person sitting in their house with your dinner waiting for you to come collect it Grin

Original poster
HotTea03 · 10/03/2020 17:56

Hi all

Sorry busy day with boxes.

It was such a strange conversation and totally bewildered. I'm not sure how to explain it but she was just very jolly and confident and I think we were both flummoxed by the information that it wasnt until she had turned and exiting the drive that I asked for our parcel and she said about not expecting us to be in and to pick it up. Just very breezy as if this was the most natural thing in the world.

Partner picked up our parcel and went to say that we wanted them delivered in the first instance. Unfortunately the lady wasnt in and a teenager in school uniform answered and gave the parcel to my partner so he didnt raise it! He said the hallway had a lot of parcels propped up and on the stairway.

Haven't had a chance to meet neighbours yet but think we need to report anyway. Unfortunately when purchasing said item it didnt mention which delivery firm would be used.

I think it was just one of those moments when you wonder what has just happened!

OP posts:
underfall · 10/03/2020 18:09

Interesting! So you did get the parcel - that’s good. Smile

No way would I put up with that, but I’m glad it turned out ok for you.

Hahaha88 · 10/03/2020 18:15

If you wanted to go somewhere to collect it you'd just do click and collect. This idea is insane and I wouldn't be standing for it

LizzyButton · 10/03/2020 18:42

We've had a new main Hermes delivery woman recently who is friendly and trying hard. I do my best to not use them after a previous one did the side fence lob on a rainy day.

This OP tale however is strange. It's like an Amazon Locker in her living room.

ClientQueen · 10/03/2020 18:44

Ours give us the option. They try to deliver, if they can't then I get a message saying "parcel at my house, when are you home?" Or conveniently "parcel with your colleague (lives next door to Hermes driver!!"

underfall · 10/03/2020 18:46

Yep. A Hermes Collection Point in her living room. Smile

MuddlingMackem · 10/03/2020 18:55

Weregoingonanadventure Tue 10-Mar-20 15:59:58
I kind of have this with DPD. I live in a small village and the DPD driver is 2 houses along from me so if I'm not in, she writes on the card "it's at my house; just pop round" but if I am home, she delivers it to me!

But this is technically leaving with a neighbour, it's just unusual that the driver actually lives on the route they deliver. :)

Elouera · 10/03/2020 20:32

So she leaves a teen to just give out parcels Hmm Was your OH asked for ID?

WhatchaMaCalllit · 10/03/2020 20:40

Picture the scene where her house floods or there's an issue with the wiring and somehow a fire starts and all of these parcels and packages are destroyed. Who pays the insurance on them? Are they even insured as they're technically not still in transit as they're in her home?

underfall · 10/03/2020 20:59

*”Picture the scene where her house floods or there's an issue with the wiring and somehow a fire starts and all of these parcels and packages are destroyed. Who pays the insurance on them? Are they even insured as they're technically not still in transit as they're in her home?

I believe it’s the retailer’s responsibility, since the retailer has failed to deliver the order.

ALongHardWinter · 10/03/2020 21:05

I'd report her to Hermes tbh. It sounds a bit odd. But then nothing about that company should surprise me now. My son-in-law has had so much hassle with them over the last couple of years,he refers to them as 'Herpes' now.

underfall · 10/03/2020 21:09

It doesn’t seem to be Hermes, in this case. It seems to be the initiative of this woman who has set up a mandatory self-collection intervention.