Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Two things I want advice on.

13 replies

NillyFrickers · 09/03/2020 15:26

DM messaged me the other week saying her cousin has said a member of her family is selling some new kids clothes I might be interested in, stuff her daughter never got around to wearing. The woman messaged me, sent me pictures of the outfits and I chose 4 that I liked and asked the price. She gave a price and after asking my DM if she was definitely trustworthy, I sent the money through PayPal. This was friday night and she told me she would post Monday morning. , which I said was fine. She is from my hometown where all my family still live but I dont live there anymore, I've never met this woman but DM'S cousin said she was an honest person.

Monday I get a text to say that she is ill and not able to get out to the post office but will send as soon as shes better. I said that's fine and thanks for letting me know. 3 days later I hadnt heard anything so dropped her a text to ask how was feeling and she told me that every thing was ready to post and would do it first thing in the morning. 4 days after this I hadnt recieved any message or parcel, so I sent one asking if she had sent the parcel and if I could get a proof of postage. She didnt reply for a few hours and my DM had looked on her profile on social media where it showed she had listed one of the outfits I had purchased for sale 20 hours ago. I had a look myself and screenshotted to send to her. She replied and told me it was a mistake and she didnt mean to put that one up and not to worry SHE had sent the parcel and she would send the proof of postage in the morning as she was out and it was late. That was over a week since I sent the payment. The following morning she told me that HER HUSBAND had not sent the parcel it was still in the backseat of the car but she was really sorry and that SHE would send it 1st class that day and asked for my address again...
A couple of hours later she sent proof of postage where she had sent it only 2nd class. Which is fine but she said she would send 1st so I just mentioned that. She got a bit arsey with me but then later apologised after I made It clear that the whole situation was startign to make me suspicious. The parcel arrived while I was at work, 2 weeks exactly from the payment date, I open it to find that 3 of the items are not items that I chose and they are all too big, 2 sizes too big. They are not they similar to the ones I chose. I messaged her straight away saying I hadnt received the items that I wanted. She asked me to send the photos of the ones I DID asked for and the ones I received. I took a screenshot of the original message of what I had chose. She told me that there must've been a mistake and HER HUSBAND must've sent my parcel to someone else and their parcel to me. But one of the outfits was correct, I asked did she have 2 of the same then? She avoided that question. I asked if she can contact the other lady to see if she got my parcel and she said she cant because she deletes the conversations after posting... so she told me to send them back and she'll refund me but asked if I was keeping the one. I told her no as I was told it was my daughters size but it's actually 2 sizes bigger. She said that brand usually runs up small and that it should be roughly the size I was after Hmm I said it definitely wasnt and i could see that as soon as I pulled it put of the bag before even looking at the label. I also noticed one of the items was stained.

Anyway I've just sent the parcel back, but now I'm worrying that she wont refund me or will claim it's not arrived. I'm wishing I sent it tracked but then it means I would've been out of pocket. I'm also thinking that she may try to say I've caused the stain on the one item, even though they were out of the bag for for about 10 mins and then straight back in. I do tend to have an overactive imagination and think of all these things that COULD happen even if others think it's ridiculous.

Aibu to be worried? To think shes dodgy? It cost £50 (the clothes were Spanish) and everything seems to be a bit weird. Would PayPal refund me if she were to claim they weren't received even though I sent F&F (wont be doing that again)

OP posts:
Oysterbabe · 09/03/2020 15:34

£50 for 4, items of clothes from a random online seems steep, kids clothes usually cost buttons secondhand. Were they a particular brand?

SuburbanFraggle · 09/03/2020 15:37

Send it back. Ask for refund. If she refuses contact PayPal and say you returned the item as they were not what you ordered and seller is refusing refund. They will refund you and get their money back from her.

Make sure you get a proof of postage.

NillyFrickers · 09/03/2020 15:41

@Oysterbabe yes they were a spanish brand. The dress is £65 to buy from retailers, it also still had the label attached confirming, but I dont really like to spend that much on kids clothes as they grow so fast and ruin them easily. So when I figured to get 4 for less than one was ok and I needed 2 outfits for special occasions.

OP posts:
NillyFrickers · 09/03/2020 15:43

@SuburbanFraggle I have proof of postage, I've also sent her a picture of the proof of postage.

I'm hoping I'm just being paranoid and over thinking and she'll just refund no problems.. but I just stress easily.

OP posts:
Fr0g · 09/03/2020 15:48

I'd be tempted to raise a refund request via paypal straight away.
She's messed you around for two weeks, sent the wrong items, then lied about how it happened - and listed the item you've already purchased for sale after she has taken your money for it.

BarbaraofSeville · 09/03/2020 15:54

I asked if she can contact the other lady to see if she got my parcel and she said she cant because she deletes the conversations after posting

That's her stupidity, why on earth would you do this before you knew the parcel had got to the recipient and they were happy?

Would PayPal refund me if she were to claim they weren't received even though I sent F&F

Don't think so. The point of friends and family is just transferring money between people you know and trust. There are no fees and no protection, I don't think. If you want the protection that paypal offers, you need to use the paid for service, as per ebay, which does provide protection, but obviously costs either the buyer or seller money.

If you only sent by basic small parcel post, the protection is £20. If you used recorded delivery it is £50. If the parcel doesn't arrive, you can claim this amount, but obviously if she lies and falsely tells you the parcel didn't arrive to avoiding refunding, she's putting herself at risk of a fraud charge if the post office investigates and the post person remembers delivering the item.

marchez · 09/03/2020 15:55

This reply has been deleted

Message withdrawn at poster's request.

Ouchaheadinmybehind · 09/03/2020 16:00

No refund via PayPal as sent via F&F, so that is not an option

Yep. So if she claims it doesn’t arrive you will have to claim via the post office.

NillyFrickers · 09/03/2020 16:07

@marchez I rarely buy things second hand like this.
When I buy second hand it's usually through Ebay or marketplace where I meet and check the item out first. But I have actually come across a couple of business on Facebook where they only accept money through PayPal if its F&F or you have to pay the charges. Which is fine now thinking of it as at least I would be protected. But as she is related to family and was recommended as honest, I didnt think I'd have a problem. I wont be making that mistake again in a hurry...Blush

@BarbaraofSeville oh really, I didnt know that I was only covered upto £20 with the regular post. Usually they ask the value of the item when I've sent things before, but today they never. Although they did try to overcharge me. I dont send things often

OP posts:
NillyFrickers · 09/03/2020 16:08

@Ouchaheadinmybehind I see. Thanks for the Info. Lesson learned.Blush fingers crossed it's all good though.

OP posts:
Shoxfordian · 09/03/2020 16:09

She's taking the piss. Write off the 50 as I doubt you're getting it back and tell your Mum about it so she can tell her cousin

DontDribbleOnTheCarpet · 09/03/2020 16:33

If you sent it as a friends and family payment, you are stuffed I'm afraid. PayPal will see it as a gift and refuse to intervene.

You could send a paypal invoice and hope that she doesn't realise that there is no way for you to force her to pay. You can send her reminders too, since her memory seems to be so bad.

Nomel · 10/03/2020 10:34

You’re not in the wrong at all but you may need to make peace with the fact you may never get you £50 back! Annoying but a lesson learned. I hope she does return the money to you.

New posts on this thread. Refresh page