To think that a 12 month phone contract should actually be for 12 months?

[StripeyKnickersSpottySocks]

I rang up 02 a couple of weeks ago to ask about an upgrade as I knew my contract would be up soon. But I was 2 days too early as they can't discuss your contract until 30 days before the end. Of course it takes me 2 more weeks to ring them back.

They can't match a deal I've seen elsewhere so I said that I won't be renewing the contract when it runs out in 2 weeks. But apparantly I have to give them 30 days notice that I wish to end the contract! But it was a 12month contract that expires on the 15th of Sept. So now will have to have the phone on goodness knows what tariff for another 2 weeks. I know its not the end of the world but it feels very wrong and I'm annoyed.

that seems a bit strange!! surely it just runs out unless you renew it?! (as does a TV lisence, road tax etc etc... how odd)

Sadly I work in the mobile phone industry... yep it's usually 30 days notice, but what many customers don't realise is that you can give notice from 11 months, so that takes you to exactly 12 months, iyswim. All in the small print, I'm afraid...

Don't cancel your contract if you want to keep your number though, ask customer services for a PAC code, then give the code to your new network, and they arrange the transfer. Should take about 7 days.

Ask for your PAC code then see how much grovelling O2 will do to get you to stay

Agnes