To be angry /complain with council?

[pinkorgolf]

My grandma is 80 and for 40 years has lived happily in her council house with no hassle from housing officer.
My grandma has dementia (forgets certain things ) but is safe to live here still (had social services Assesment )
This particular housing officer seems to be nothing but a nuisance.
My grandma doesn't like strangers and gets upset /agitated.
7 weeks ago my grandma had a small flood as she didn't turn the tap off properly.
The housing officer called me into her office and said she thought a care home would be the best option.
I said for the moment she's fine here.
She then said on Monday (yesterday ) a man will be coming to the property to do a peeps Assesment (fire procedure )
This is where her lies start
Knock on the door
No man ,but her,with social services and police.
She had rang them saying she had concerns.
(This was the second time she rang them,last year they came out and said my grandma was fine here and could see she was well looked after )
She had said in a year she had never been in property (I said my grandma has never once had a housing officer looking around )
So basically she lied about a peeps Assesment to get in then called social services.
Once again SS left satisfied and said they could see she was fine.
It's not even the face SS came out,I even said to the social worker I'm more than happy to have you visit to check on her etc
For her to do that I found sneaky and underhanded
I've never been anything but nice to this housing officer and have a lot on my shoulders
I didn't need this

It's honestly been on my mind all night.
1.why she lied about a fire risk Assesment to gain access
2.why she wanted to look around
3.why she contacted social services and didn't tell me
4.why the hell she thought bringing a police officer along to a oap house with dementia was acceptable ..what threat was she going to be exactly ?
I'm honestly furious

I would seriously contact Shelter for some advice and then report.

Across from me there are old mining houses. Two of the four beds have a single occupant, both in their 80's and they have been harassed with HO visits. It wouldn't be so bad if they offered decent resettlement smaller housing but they dont.

I will add that both these properties and huge gardens are beautifully maintained by these woman who have both lived there since marriage.

I'd contact both the police and social services for a subject access request and ask for all information they hold relating to your grandma, particularly relating to the visit in question (she needs to request this herself, but you can help her). Then you'll see what they were told by the housing officer. Then use this for your complaint, which should also extend to complaining about insisting on going in to every room - she has no call to do that