First world problem and mega rant warning!
Booked a holiday last year, specifically chose flights that offer extra leg room and booked our seats at the time of booking, happy days. Then a few weeks ago I got an email asking me to reselect seats, I logged on and saw the seats I chose had been removed and were now occupied by someone else. Rang TUI and they asked for additional money for extra leg room seats, I paid it but still on the flight plan all extra leg room seats were blocked off. So after three hours on the phone, speaking to five different people, been hung up on and told different stories by different advisors someone finally says it's a change of aircraft no extra leg room seats we'll refund you the money. No answer to why they charged me again today! Anyway not ideal as my OH is a giant and we have a baby but fine nothing they can do so we'll just have to get on with it.
Then today another email, our flights have now been changed from early evening to after midnight! We booked these flights to coincide with DD bedtime for minimal disruption to her and the other passengers, but they've changed it to after midnight now! So we have to be out of the room at midday the hotel is always fully booked so minimal chance of extending the room (we've stayed before) and we've 10 hours to kill before pick up with no where for the baby to nap! Oh and we've paid for a hotel room at the arrival airport which is non refundable that is now pointless having!
Currently I'm on hold again and I'm just fuming! Oh and you can't formally complain about your booking until after your holiday? How helpful is that! I will never ever ever book with TUI again!