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We paid £600 to get the house surveyed before we bought it....

128 replies

TheNoiseHurts · 11/02/2020 14:48

...just in case something huge like the roof needed doing.

We got what we thought was a decent surveyor with good reviews.

We have lived here 6 weeks, the roof is leaking and is going to cost us 8-9k to repair.

What exactly is the point of surveyors?!

Fuck.

OP posts:
TeaAndASitDown · 11/02/2020 16:20

This just happened to me too, Three months after moving in.

We got in touch with our surveyor and told him that the roof is leaking. We said we were unhappy about the fact that this hasn't been flagged in the report, as the felt had visibly deteriorated and should have been obvious to him. He sent a second surveyor around, at his cost.

Second surveyor agreed that surveyor 1 had been negligent. First surveyor transferred us some money towards fixing the problems seen by the second surveyor.

I actually can't believe how lucky we were; have you tried to talk to your surveyor? I think surveyors May have a regulatory body which might be worth contacting too.

Apologies if this has been said up thread!

lottiegarbanzo · 11/02/2020 16:24

Ok, have read all your posts OP.

It's a roof. That's tricky, because even the fullest survey does not require the surveyor to climb up onto the roof. They can only go by what they could see from the ground and the windows.

Q: Can anything unusual, anything indicating the problem that's been discovered, be seen from the ground or the windows?

Ask the roofers who've quoted you for the work. Ask them all. They may say and notice different things. Listen really carefully to their answers. Take notes.

Q: What exactly did your survey say about the roof? It will have said something. Does what it says match what the roofers say can be seen?

Q: Did the survey make any recommendations about the roof? In particular, did it recommend that you have anyone look at the roof?

If so, even to check out something small, the surveyor will argue that you should have done that before purchase and that, had you done so, the wider problems would have been revealed.

Though, even if they did make such a recommendation and you didn't get it investigated prior to purchase, you could still have a case, depending on how precise they were about the extent of the problem, as they understood and presented it.

Next steps: Make notes on the issue, as you understand it. Your first step with the surveyor is to invite them over and talk through the issues with them. Take notes. Agree to nothing.

If you're still not satisfied, the surveyor will have a complaints procedure. Follow it.

Also, find relevant solicitors (try the law society website to find the right type, in your area - litigation, as well as anyone specialising in buildings). Phone one or two. They'll be able to give you an idea, pretty quickly, of whether you might have a case.

Previous owners of the house: you can check through the documentation you received when buying. All those tick lists. But, even if they lied on the paperwork, or made a mistake, there's barely any point pursuing them because, even if they were ordered to pay you, they probably never would and the court debt recovery process takes years.

Your solicitor: You lodged a copy of the survey with your conveyancing solicitor, didn't you? If so, then if there was a problem with the survey, that they failed to spot and should have done, you may have a case against them. They, like your surveyor, are professionally regulated and insured, so there is money available to settle any claim.

Good luck.

Twiglets18 · 11/02/2020 16:28

I thought there was always a caveat that they didn’t go out on the roof, you need specialists ladders or in some cases scaffolding to get up and have a look properly.

Where is it leaking? Is there evidence of it on the plaster from previous leaks?

We’ve got a large and deep bay window with its roof no evidence that there’d ever been a leak there (and the house was in a pretty bad state of repair). We’d been here about 3 years and there was a bad storm which as you’ve described caused a problem with the felt and tiles. If the house is old things can just happen in extreme weather like we’ve currently been having. I don’t know how a roofer could tell you that it hadn’t happened in this storm but in a storm 10 years ago.

Sorry but stuff like this in weather like this is just part and parcel of owning an older property.

Twiglets18 · 11/02/2020 16:30

Governing body is RICS

DogInATent · 11/02/2020 16:30

Surveyors are not worth paying the extra.
They are worth it. We paid £500 for a survey on a property and withdrew our offer as a consequence. That survey was brilliant value given the issues it identified with the roof and drainage.

DGRossetti · 11/02/2020 16:32

It's a roof. That's tricky, because even the fullest survey does not require the surveyor to climb up onto the roof. They can only go by what they could see from the ground and the windows.

Do they go around in horse drawn carriages, frock coats rocking silver topped canes and saying "Donchanow" whilst taking snuff ?

Every leaflet we get from roofers locally advertises a drone survey as part of the quote.

MarshaBradyo · 11/02/2020 16:33

Interesting to see what they say, and if there’s anything from previous owners re they should have declared it.

Twiglets18 · 11/02/2020 16:33

I agree £600 sounds cheap for a full structural survey, I’m sure we had the one below that for ours and it was about £600/700 and that was 7 years ago.

FizzyIce · 11/02/2020 16:36

Our roof only seems to leak if its wet AND windy and the wind is blowing a certain way . If it’s just rain then it doesn’t leak so maybe it’s quite easy to miss .
We just have to make sure we have a towel and small bowl in the loft just Incase

CoolcoolcoolcoolcoolNoDoubt · 11/02/2020 16:42

Every leaflet we get from roofers locally advertises a drone survey as part of the quote.

But that's a roofer. The PP was talking about the person that does the survey..

Mintjulia · 11/02/2020 16:45

What does the survey say about the roof?

It should give a summary of condition, pointing out any problems that need fixing.

If it doesn’t, talk to your mortgage company who will have lent money on the basis of the survey. Ask what they advise. Or check with a solicitor.

NoMorePoliticsPlease · 11/02/2020 16:47

If you had known about this would you still have bought it, would you have tried to knock down the price?

DGRossetti · 11/02/2020 16:49

But that's a roofer. The PP was talking about the person that does the survey..

I'll be brutally honest here. If I found a surveyor that was too thick to be able to use a drone, I would not employ them.

The same way I would struggle to have any confidence in a solicitor who didn't have a phone as they "preferred everything in writing".

I would have a slightly different attitude if drones cost tens of thousands of pounds and required a months residential course in Florida to be able to operate. But they don't.

RustyBear · 11/02/2020 16:49

When were selling our first flat, the first sale fell through after they'd had their survey done (not for anything in the survey, they had unexpected money problems)
We got another offer almost at once and the surveyor who came was the same guy as had done the first one. He said he didn't need to look at anything because he'd seen it all three weeks ago and everything was ok - all he wanted to do was check the length of the lease. What he didn't know was that the central heating had actually packed up that morning. Our buyers had paid full price for that survey and just got a recycled report that said the heating was in working order. (We did fix the heating before we completed)

fedupandlookingforchange · 11/02/2020 16:52

If the felt has rotted and is leaking you can tell by looking on the loft area as you can see daylight.
Definitely complain.

Mildura · 11/02/2020 16:52

[pedant mode]
What everyone is referring to as a 'full structural survey' is not a structural survey at all, it's proper name is a 'buildings survey'. It was felt by the RICS that the term 'full structural' gave the impression that it was a report on the structural integrity of the building, which is not the case.
[/pedant mode]

That been said, a buildings survey should have a reasonably thorough section on the roof condition, including an inspection up in the loft, assuming it is accessible, and photos.

WallyDancre · 11/02/2020 16:57

No point to surveyors at all. They pepper their reports with disclaimers so you can't hold them responsible for anything.

VapingHot · 11/02/2020 16:58

You lodged a copy of the survey with your conveyancing solicitor, didn't you? If so, then if there was a problem with the survey, that they failed to spot and should have done, you may have a case against them. They, like your surveyor, are professionally regulated and insured, so there is money available to settle any claim

Pardon? What?

Mildura · 11/02/2020 17:07

@AmazonMaternity
Sue the previous owners

Do you think that is likely to prove succesful?

Justaboy · 11/02/2020 17:11

I wonder if its as bad as they make out to be?, we had muich the same thing here many years ago and more recently with a flat roof and some silly money quotes too!

Is it leaking in just the one place or lots of places as if so you might be able to find a small roofer who may be able to patch it up for now.

Can you say if its tile or slate and the age of the place at all? be intersting!

Puzzledandpissedoff · 11/02/2020 17:17

Regrettably surveys are so hedged around with caveats that they can cause these problems, and the RCS really close ranks if you dare to question one of their members

This ^^ Sadly I've known too many people who've been stung - myself among them when I was younger and more naive

When it comes to potential big money-eaters it's much better to pay a builder / plumber / electrician / whatever for an hour or two's worth of their opinion. You probably won't have any comeback against them either, but IME you'll get a much better job

MarshaBradyo · 11/02/2020 17:19

Mildura are you saying that is a recent change to the name? I remember choosing between the full structural survey and cheap one. Granted it may be a misnomer and misleading but 3 years ago they still used that title for it.

Singlenotsingle · 11/02/2020 17:24

I've never had a survey done and never had a problem ( bought 4 houses over the years). They're not worth the paper they're written on.

MarshaBradyo · 11/02/2020 17:26

I did consider whether the cost over £1k was worth it knowing about the caveats. But then I thought damn I’ll just do it.

JosefKeller · 11/02/2020 17:27

Again, what does the survey actually say about the roof?

You can't complain if the survey explicitly exclude the roof, or some aspects of the roof.

Surveys do not check plumbing, electric.. either and most of them specifically state that they are not moving furniture to check what is behind.

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