I did a search and can see that there are loads of threads about smart meters, but I'm so annoyed, I need to start another one.
We got a smart meter installed by our old dual fuel supplier, Ovo. It was a massive pain as our electricity meter is in the basement where there's a poor signal, so needed multiple visits and complicated shenanigans, but eventually it happened and worked.
The contract expired in January, I shopped around to look for a cheaper deal and went for Green Energy Network. Completed application and got an email saying "am working on your registration and unfortunately, we are unable to complete the switch as your meter is listed as a HalfHourlyProfileClass meter this means that your current supplier takes remote readings every half hour.
We currently are unable to support these meter readings if you would like us to take supply of your property I would kindly ask that you contact your current supplier to update the electric energy database to reflect the correct profile class."
I took this to understand that once the update had happened, GNE would be able to read the smart meter. I was wrong! They asked us for initial meter readings; doing this involved me peering at a rapidly changing display of confusing numbers and letters on gas and electric meters - I had to climb a stepladder to see the electric one - while my DP scribbled down the results. We are in our 60s and 70s (so not dead keen on standing on top of stepladders) and I would never have changed supplier if I'd known this.
We've got one of those display things that tells you how much energy you're using; why they couldn't make those able to give meter readings as well, I have no idea.
I rang GNE this morning, all they could say was that they'll be starting to install their own smart meters in the second half of this year and we'll have the option to get one if we want.
No wonder so many people refuse to have the sodding things.