First world problem. Am I expecting too much of this hotel?

[GetMeOffThisCycleOfMisery]

Not a serious post, but I'm perplexed and want to know if AIBU.

In a nutshell. Booked to go NYC for partners 40th next month, I found a gorgeous 4* hotel, great location and good reviews.

DP's birthday is the morning after we arrive late at hotel. I emailed the hotel a few weeks ago and asked if I could pre-order a small cake and some wine for the room, as a surprise for him when we get back to the room that day. I said they could either add the cost to the bill, or I can happily pay in advance.

They reply in a brusque fashion, with links to wine and cake shops. I respond saying, sorry, I meant I wanted to order it from their restaurant. They replied saying they don't offer that service.

Okay, so I reply saying that's a shame but assume I can hang a few banners in the room, not stuck to anything / furniture of course, and they replied saying I'm not allowed to decorate the room.

AIBU in my requests? I've arranged this sort of thing previously at the start of our relationship and on weekends away with friends etc.

The hotel does do room service. Surely asking to pay for a cake and a bottle of wine isn't BU?

I know, I know we've a lovely holiday to celebrate, that's not lost on me. But little touches are really lovely and thoughtful and I'm surprised by the hotel's responses.

Would especially love to hear from any hotel employees!

Sorry just seen your PP saying you corresponded with reservations agent and manager.

I think you want the front desk/front office manager. They care about guest relations/experiences.

Ring. have your dates and number to hand.

I live in NYC but stay in hotels there on a monthly basis as a corporate client. I'm yet to find one who had a cake to hand, it not being a standard item on many NYC hotel room service menus. The best I've ever got was a slice of cheesecake (without candle). Not wanting to hang banners also makes sense as people may go crazy and end up ruining the hotel decor. Particularly in a 4* hotel they don't want tape or blue tack stuck to the wallpaper. When I work with hotels everything needs to be on stands and not stuck to anything that actually belongs to the hotels. I'm with everyone else- go somewhere nice for a big bit of cake.. mention it's a birthday and you'll probably get a song as well! It's an NYC tradition to eat a main course in one place and then head somewhere smaller for dessert so join the locals!