AIBU to expect them to replace it?

[LegalNim]

I got married four years ago but my ring got stolen last summer. We purchased a new ring last June - 18ct white gold and 1ct diamond from a highstreet retailer. The usual price of the ring is £7000 but we got it on sale for £3500. Last week, the band of the ring cracked the whole way through. I contacted the retailer and they said it's as a result of wear and tear and so they aren't willing to replace the ring.
Am I being unreasonable to think that a ring they're selling for £7000 should last longer than seven months or am I just going completely insane?!

Lots of good advice here: www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

I s would dispute the wear and tear thing. FWIW, my wedding ring cracked in this way, and it was apparently a fault in the ring that left a weakness, however Samuels just offered to replace the ring, which as a wedding ring I didn't think was appropriate. Presumably you still have the receipt to show age of the ring?

Not being unreasonable at all. It’s not fit for purpose. The very least they should do is repair it. I’d be wary of it happening again tbh, it wouldn’t give me much confidence in the quality of the metal.

This happened to my engagement ring and the jewellers replaced it, apparently there was an air bubble in the gold and it caused a weakness! Don’t let them fob you off it sounds faulty!!!!!seven months is no time it should last decades!!!

At the very least they should offer a repair. You wouldn’t expect a ring to snap through wear and tear after just a few months.

My dh used to run the repairs department of the flagship shop of a big high street jewellers, so he knows his stuff. He says that, unless you have badly mistreated that ring, it is not caused by wear and tear. It could be a manufacturing fault, badly done sizing etc.

If you can't get any joy out of the company you bought it from then tell them you will contact The National Association of Jewellers (used to be The National Association of Goldsmiths). If this doesn't scare them half to death then nothing will.

If the company is a member of the NAJ then the NAJ can help you sort it, if they are not members the NAJ can still test the ring etc and if there was a problem not caused by you they can still support you to sort it or help if you want to take the company to court etc. They are the be-all and end-all of jewellery knowledge and can impose fines, sanctions and even throw companies out of membership.

Hope you get it sorted. (If it was my dh who had that ring returned to him he'd probably have had it sent off for testing and likely ordered another by the end of the week if they didn't have one in the shop already.)

Shouldn’t have done that after 7 months. How many mumsnetters are wearing DH’s grandma’s ring passed down that’s probably 60 odd years old?
Wear and tear? Don’t make me giggle!
Either an air bubble in the gold as a PP said, or - did they have to size it down for you? They could have not resealed the join properly.