Nursery Lost Information

[pumpkinbump]

This is my previous thread on this nursery for some background.

www.mumsnet.com/Talk/am_i_being_unreasonable/3737124-Should-I-move-my-baby-to-new-nursery

After all the advice here I moved her to a different nursery and oh my what a difference it has made. She hasn't come home with any strange bruises that can't be explained and the staff and atmosphere is a works apart. On the last but one day at the old nursery, they had sent my daughter's daily diary home with another baby by mistake but told me they would get it back the next day for me to take with us. It wasn't returned by then so they told me they were going to post it. I didn't receive it so I emailed them about it on 17th December and had no reply. A family member went to the nursery on the off chance the other day to collect it but they said they couldn't find it, not that the looked at all. They then called me and emailed me to tell me that they will have a look for it and call me if they find it but if not 'sorry, it has been lost'. The told me they took it to the Christmas party after my daughter had left that I said I might attend, and then after they packed it away with the Christmas things, it's been misplaced. To be honest after all the trouble I had with that nursery, I knew they wouldn't still have it but I am livid now. It was important to me as it documented her first times at nursery. I wasn't going to leave a review for them as I was just going to let it be but I feel now like I should. What would you do? I'm going to email them back tomorrow and tell them I am not happy but any advice on what to do from here? Thanks

I really couldn't get worked up about this. It's annoying that it's lost, but if it's anything like my daughter's then there's not really any information in it. I would just concentrate on your LO new nursery

There's nothing to do if they say they can't find it.

I know this stuff is very important at the time but in the great scheme it's not really. I still have a couple of my kids daily books from their childminder, and if I come across them we have a peek. But it's mainly 'napped at 11, pooped at 1, was very grumpy, ate some crackers'

Surely sending the diary home to another family and then losing it completely is a serious breach of GDPR?

I think the fact that they’ve been grossly incompetent and don’t seem to be bothered either would make me want to report them to both Ofsted and the ICO. The manager needs a kick up the arse frankly!

ico.org.uk/for-organisations/report-a-breach/

Glad she's settled elsewhere now. That must be a relief at least.

Definitely leave a review. It's really important other parents know what kind of place it is. That's so awful. No one else should have access to her diary. That's confidential information. I'd also be contacting OFSTED and taking additional advice... I'm sure more informed MNers will know more than me but given the nature of the information in the book is that a breach of GDPR? What personal information is written in there? Definitely take it further!

If it’s got any identifying info in it then the breach should be reported to ico and I would inform ofsted too.

If the nursery are generally incompetent then all concerns need to be reported to build up an overall view of the place.

Thank you all.

If it was just this issue alone it wouldn't have been as much of a problem. But I knew before I even asked for it that they wouldn't have it. That along with all the other stuff that has happened has really annoyed me. The book contained information about what she did each day she attended but there was a section in there for parents to write and I believe I wrote about her home life and why maybe it was taking her longer to settle. I cannot remember what the first page of the book stated, i know it contains her full name but I am unsure if it has our address, telephone number and email address in the event it was lost.

They didn't lose it. You changed nursery, you weren't happy with them, the book contained mention of the bruises etc, so they have made it impossible to provide the book as evidence if you wanted to take anything further.

To cover themselves (and to be fair, in case any safeguarding issue arises and SS asks for evidence), schools often say that the home/school book is their property. Mine collected in all the home/school books on the last day of the school year, and they're stored for several years in case anything arises.
So even if you complain they'll say it's theirs to keep.

The bruises weren't mentioned in the book. I do have it in writing that they were going to post it to me. Sorry if I didn't explain properly.

Such a shame about the book but if it's lost then it's lost.

It shouldn't influence whether you leave an honest review anyway.

If you have/don't have problems with a nursery then you should let other parents know. That way they can make up their own minds.