I instructed a conveyancing solicitor prior to us securing a new build on the recommendation of a friend. We exchanged a few emails as she’s not in our local town, and all good. We’re part exchanging our property, so she sent some questions over about our house just over a week before Christmas. I replied the next day, and didn’t hear back. I chased her last week to see if she’d had chance to look at my email. Still no reply, so I called and left a message on Monday as we’re supposed to be exchanging this Friday. No reply again, so I called again yesterday. I was then sent a flurry of emails saying she’d not received replies to various emails, which it turns out have been because she’s misspelled my email address (think [email protected] instead of [email protected]).
I called a third time and expressed my concerns about my details being sent out to a random person, and I still haven’t had the courtesy of a call from her, although her assistant called me late yesterday to check I’d received the documents 
Every time I’ve rang, I’ve only been able to speak to the receptionist/switchboard operator as she is always on another call
So she has completely broken my trust as she’s now breached data protection by sending personal details out to the wrong email and there is now the potential for someone with the same name as me also knowing my current address, the fact that we are selling, my DH’s name, our new property address and how much we’re buying for. I understand it’s fairly low risk as my DOB wasn’t on there, but I would have thought a solicitors firm should be better at that.
I’ve not paid her anything yet, as the letter asking for payment on account to start the work hasn’t come to me until yesterday, but clearly we won’t be exchanging on Friday as the searches won’t be back in time.
AIBU to cancel my contract (that I’ve not signed) and find another conveyancer? Not sure what that will mean for the new build situation if I tell them we’re changing solicitors though 