Fucking Yodel and fucking signed for!

[Horcrux]

Who on earth benefits from signed for parcels? (Everyone except me probably and I’m being massively unreasonable! 😳)

2 days in a row they’ve attempted, they try for 3 days then give you the option to collect from their depot... which is 50 miles away! (I may as well have gone and bought the item from a shop) or rearrange for another week day.... I work fulltime! If I’m not in for 3 day in a row this week I’m not going to be in any other week day either.

Why on earth don’t they just let a neighbour sign for or leave it in the fucking recycle bin!

I’ve tried calling and got a robot who couldn’t understand yes or no, which just infuriated me more!!

YANBU. Drives me mad too. Can you cancel the item?

Detest Yodel...until I discovered my next door neighbour is a Yodel delivery driver and brings my parcels to me when I get home in the evening

I think you'll find alot, if not most have a signed for, to help with tracking the parcel, if needed. Amazon do, but theyre alot more lenient with who takes it, like I said depends on senders/delivery services policy. Next time you should request a service that's more lenient, again using DHL as an example, you can do a signature release in the delivery notes, or they are able to get other people at that address to sign for it, on the 2 closest neighbours. You can request other companies if you got through customer services. But don't complain if the driver can't be out on their route at all hours, they have set times to make it back to their own depot for any returns or collections they've picked up along the way.

Yanbu. Of course they’re not telepathic but if there must be a signature it shouldn’t be beyond the wit of man to give you the option of selecting a day for their second or third delivery rather than come on three consecutive work days between 9 and 5 and if not you have to drive to the arse end of nowhere to pick it up. It’s just not realistic,

@sprout that's why they give you the card, with their details on so you can arrange another delivery for a specific day. If not it just goes out the next day, for however many attempts is needed

GDPR means they have to speak to the account holder. Why on earth put it in your sons name? They also get abuse if they deliver to recycling bins. Can't do right for doing wrong.

@chipmunkcalling when this happened with me, and I went to track parcel, this was not an option, nor was leave in a safe space or anything else. Maybe it depends on the retailer.

You shouldn’t have put it in your son’s name. It might be “cutesy” but it’s not practical is it. He’s 10. The phone adviser didn’t look silly, you did. Especially if you were being rude to them.

It’s the retailer that you should contact. The courier is the retailer’s client, not yours. Your contract is with the retailer, not the courier. It’s also not yodel’s decision to remove the signature requirement, in fact you asking might raise eyebrows as the signature is there to protect them against fraud.

Amazon do require signed for delivery with high value parcels, I bought my Apple Watch directly from them and they used Royal Mail special delivery.

I'm confused as to why you put it in your 10 year old DS's name.
I absolutely hate yodel. There depot is only about 20 minutes away from us but I avoid them at all costs. Too many bad experiences with them.

I agree with @RandomMess. Preston is awful to navigate.
Even more so at the minute.
I live there. It's horrible.

So on the basis you don't want to travel to Preston YANBU.

The billing was addressed to me, so if I’d dealt with JD then they’d have spoken to me. But the delivery was addressed to my ds as the parcel was for him. Not being ‘cutesy’ I thought this was normal! When they get birthday cards they are not addressed to me!

@Horcrux Meh, never had an issue with Yodel OR MyHermes.

I have had some 20 packages delivered this past 6 months... (online catalogue, ebay, amazon,) and every one of them has had a '3-4 hour delivery slot' that is texted to you the night before (or in the morning,) and has also had a 'change your delivery preferences' option on them.

If I am not going to be in, I change the delivery preference to 'please leave between the 2 wheelie bins' or 'please leave in the shed at the side of the house' or 'please leave in the upside-down recycling box by the side door.'

20 something parcels in 6 months, and at LEAST 12 of them have been delivered when I am not in (and have been 'diverted' by changing my delivery preferences.) Never had a single problem.

Maybe I have been very lucky, and my next parcel will go missing!!! (Or get sent back to the sender.)

Yodel are the biggest collection of cunts I've ever been unfortunate enough to deal with in my lifetime. My emotions rise every time I pass their vans because of the hell they put me through trying to get a simple delivery sorted before going into hospital with lots and lots of contingency time built in. Which then passed every fucking day away with me cooped up in the house, only to never be delivered.

Even their CEO's executive complaint team couldn't unfuckup their catastrophic incompetence.

I will personally cheer when they fail, no company that bad should still be in business. Give more work to the competent ones!!

Yabtotallyu, I run an online shop and everything I send is signed for, when I sent them normal the amount of dishonest customers was astronomical claiming they had not received their item.

Buyers like you really piss me off tbh. You would have been provided a tracking number by email as soon as the item was dispatched, you have options as soon as you receive it to go online and arrange delivery to suit you, either a day that suits you, for it to be left with a neighbour or in a safe place. You also had this option when the card was put through your door.

The sender incurrs a huge surcharge when a parcel is returned to them we do not send items at a higher price and signed for for the fun of it.

I feel your pain! I lived in Cumbria for 40 years, been 300 miles away now for about a year and everything seems to flow easier down here!

Sorry devils advocate here

I run an online business selling perishable goods

They are sent by parcel force on an overnight delivery.

The amount of customers who aren't in EVER, no safe place and no neighbours to sign for it.
I've had some that order stuff whilst on holiday and it's been attempted delivery whilst they are still away. Or go away on holiday on delivery day

Why buy something if.you aren't going to be in to receive i..

Go to the shop!

Yodel didn't think our house existed, apparently they got within 50 metres three times. Every other company manages to deliver here (town not rural).

Why can’t you get your parcel delivered to the school where you work? I work in a school and loads of my colleagues do it.