And this is where private companies do better. They are accountable to shareholders, who demand efficiency.
Dubya
Virgin care do some children's services here (they don't 'own' it, they are paid to provide the service), and it's excellent. So much better than the NHS run services we have used, they are efficient, communication is better, appointments are faster and they have saved money
This has not been our experience at all. My ds who has complex needs has had.... physio, OT, Speech therapy, community paediatric service and continence service via Virgincare since 2016....he lost therapists, we have had to travel further distances, communication is appalling, we have struggled to get certain medications, and equipment, referrals have been lost, communication between nhs services and Virgincare services are non existent and he has been discharged from services other professionals have said he needs. We have waited a year for a communication from one professional - with me phoning and emailing regularly in that time. We are now having to try and find and pay a private therapist. The NHS services that used to provide these services were far far superior. In a professional capacity (I work with disabled children in early years) I have seen waiting lists grow, criteria for referral, equipment and services change and a high turnover of therapists.
They do have a lovely shiny new building called a hub though. Oh and apparently they are running a more financially efficient service (this may be easier when sotmany children are being discharged and there are fewer children being seen)
It has been a fucking shit show here, and I feel like am banging my head against a brick wall because no one seems to care.